The Insider's Guide to Next-Generation BPM
01/22/2010
Axios Systems, a provider of IT Service Management (ITSM) solutions, including assyst software, announced the results of a global survey that shows the majority of organizations now see the importance of a service catalog.
ebizQ received the following:
The Axios survey finds 64 percent of companies are currently implementing, or looking to implement, one in the next six months, while only a small percentage (3.6 percent) are not considering it at all. Service catalogs are seen as the method by which an organization can demonstrate the value of its services, while also accelerating ITIL maturity. IT departments are recognizing the importance of a service catalog but are still finding it difficult to convince businesses of their value. The research indicates that 60 percent believe the decision makers within their organizations still do not understand the full value that can be delivered from a service catalog implementation. According to the research, the majority (65 percent) of service catalog projects started, or those that will start soon, have been driven by the IT department, with just 24 percent being driven by the business. Only half (53 percent) of those surveyed believe they have a good understanding of what customers expect from the services that are provided. This finding indicates that, in order for a service catalog project to be a success, there is a need for increased knowledge and research, and more dialog between IT and service owners. “By helping the business understand the benefits that will be derived by a service catalog implementation, IT will be able to prove its value," says Sharon Taylor, ITIL V3 Chief Architect. "The challenges of implementing a Service Catalog project can be minimized if the IT department and the business realize they are working together to reach the same end goal.” The study was conducted in November and December 2009, and is based on over 1200 IT professionals from North America, Europe and Asia.
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June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
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