BMC Software Announces New Product Releases Delivering Business Service Management for Proactive IT Operations

12/18/2009

BMC Software announced the release of a set of integrated software products, which can help enterprise IT managers better control resources in virtual and cloud computing environments and optimize business services for a dynamic end-user community.

ebizQ received the following:

The additions include BSM for Proactive Operations, featuring enhancements to the IT operations solutions that underpin its market-leading Business Service Management (BSM) platform.

Building off BMC's recent Dynamic BSM announcement, the latest BMC BladeLogic, ProactiveNet Performance Management, Capacity Management and Atrium solutions are helping organizations shift to proactive, predictive and preventative IT operations.

These solutions are key components of BMC's best practices-based approach to helping organizations achieve proactive operations quickly and cost effectively.

The enhanced products combine technologies from ProactiveNet, BladeLogic and BMC's Atrium Configuration Management Database (CMDB). For instance, BMC ProactiveNet Performance Management now integrates with BMC BladeLogic Service Automation to apply analysis to configuration changes, which will help IT managers more easily identify and isolate errors caused during manual changes.

Paul Avenant, Vice President of Products, Enterprise Service Management, BMC says, "BMC is applying next-generation technology along with best practices -– gleaned from years of working closely with our customers –- to help organizations achieve proactive IT operations quickly and cost effectively. With products such as BMC Event & Impact Management and BladeLogic Server Automation, Network Automation and Client Automation, we will provide an integrated solution helping organizations simplify, predict and automate IT."

He further added, "With the accelerating transition of the enterprises to virtualization, cloud computing and automation it would require new and increasingly prescriptive management approaches, both to ensure high IT operations reliability and to deliver consistently flawless IT performance. Along with new product releases, BMC is unveiling a unique, proven and prescriptive, best-practices-based approach to helping organizations achieve proactive operations quickly and cost effectively."

The product updates & features:

As part of the Proactive Availability and Performance Management approach, the latest release of BMC ProactiveNet Performance Management is raising the bar on proactive IT operations with the following new features:

• Integration with BMC BladeLogic Server Automation suite to apply analytics to configuration changes, so users can more easily identify and isolate a change error



• Intelligent Application Diagnostics that enable real-time problem isolation down to the source code level for J2EE web applications



• Support for predictive analytics in a virtualized environment by tracking service components' relationships and movements in real time

The enhanced BMC Event and Impact Management solution includes the following new features:

• Unified proactive operations console that provides integrated views and management of events and services and the ability to trigger workflow automation



• Significant enhancements to the patented Predictive Root Cause Analysis enables predictive, accurate and actionable root cause analysis in an existing operations environment



• Pre-packaged event automation workflows that implement intelligent incident handling and automated remediation

As a part of the Configuration Automation approach, the enhanced BladeLogic Server Automation features include the following:

• Virtualization Management Extensions that ensure configuration compliance across all virtual platforms with updated support for VMware, IBM, Solaris and Microsoft virtual environments.



• 360 Virtualization Lifecycle Management



• Enables controlled creation, deletion, or modification of virtual resources



• Allows discovery of all virtual components, including offline and orphaned virtual machines (VM)



• Automated change execution and updates across server, network, OS, hypervisor, and application components



• Integration with approval and management processes to ensure authorized changes at the VM level



• Decision support analytics provides a centralized, authoritative view to drive intelligent actions such as recover resources based on the lease periods and operational policies.

Automated Workflows to support:

• Operator initiated changes that ensure change processes are followed and enforced



• Virtual sprawl control by enabling full VM environment visibility



• Full service provisioning from operating system to the application level



• Proactive remediation to fix availability and performance issues correlated back to changes



• New and updated compliance content that expedites automation of controls across key industry standards and regulations such as SOX, HIPAA. PCI and DISA.



• User interface enhancements that include roles based views to support multiple taxonomies for large-scale dynamically changing data centers

New features in BMC BladeLogic Client Automation include the following:

• Integrated support for McAfee for robust endpoint protection



• Self-Service support via BMC Service Request Management for automated delivery post approval



• Support for U.S. Federal Desktop Core Configuration compliance to ensure federal desktop security requirements

BMC BladeLogic Network Automation includes the following enhancements:

• Single-sign-on capability to network devices with full session capture using terminal/SSH proxy for efficiency and audit trail



• Integration with BMC Remedy IT Service Management solutions to enable



• Change reconciliation through "one-click change documentation"



• Closed loop network audit/compliance through automated remediation against incidents and changes



• Automated network configuration in support of physical and virtual server provisioning

BMC Atrium Suite supports the Operational Support Analytics best-practices-based approach and includes the following:

Enhancements to BMC Application Discovery and Dependency Mapping that include

• Expedited time to value by shrinking deployment times more than 80%



• The industry's largest, open library of configuration patterns



• Datacenter energy usage discovery and tracking for consolidation and Green IT decision making

New BSM View dashboards that include:

• Staff productivity metrics with ability to filter and inspect by domain, time, and roles



• Compliance and supporting processes metrics



• Infrastructure compliance against policies and audit cycles



• Automated software license management workflows that integrate information across BMC BladeLogic Server Automation, BMC Remedy ITSM and the BMC Atrium CMDB for centralized decision analysis



• Integration with BMC BladeLogic Server Automation suite to enable bi-directional viewing of services and configuration items at varying levels of detail.




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