Retail Business Unit of Tata Consultancy Services Standardizes Process Knowledge with Lombardi Blueprint
12/08/2009
Global Business Consulting Firm Utilizes Collaborative BPM Process Repository to Manage
Lombardi, a leader in business process management (BPM) solutions, today announced that the Retail Industry Solutions Unit of Tata Consultancy Services (TCS), a leading IT services, business solutions and outsourcing firm, has standardized on Lombardi Blueprint for managing its retail industry-specific processes. The retail vertical of the strategic global business consulting firm TCS, is now an implementation partner with Lombardi.
Missed our SOA in Action Virtual Conference? Replay sessions on demand right here.
“The strength of our Global Network Delivery Model (GNDM™) is that we provide IT support to customers worldwide as well as execute transformation programs across a wide range of industries,” said Pratik Pal, Global Head - Retail & CPG Industry Solutions Unit at Tata Consultancy Services. “Blueprint has been adopted as a platform by TCS retail domain experts to document, standardize and share our best practices with retailers to deliver higher value to our customers.”
Lombardi Blueprint is an ‘on-demand’ process improvement tool that brings social media concepts into the enterprise and is used to collaboratively map business processes, identify problems, and prioritize improvement opportunities. Blueprint is being used as the single repository for collecting process maps and documenting the best practices within TCS’ Retail solution offerings.
TCS Retail Industry Solutions Unit is combining its GNDM™ with the iterative BPM process development approach to deliver rapid value to customers of its solutions. To date, TCS’ industry domain “center of excellence” teams have captured the relevant in-depth vertical process maps and diagrams; their domain
experts will now be incorporating Blueprint as an integral part of customer engagements.
TCS participated in the May launch of Lombardi University and announced the certification of hundreds of its consultants via the University’s certification program.
“At TCS, process improvement is their product,” said Phil Gilbert, president of Lombardi. “We’re proud that Blueprint is part of the technology foundation that they are using to instill BPM culture and drive real performance improvement into the processes that they run for customers around the world.”
TCS Retail and Consumer Goods Industry Solutions Unit offers a complete portfolio of services – Consulting, IT, IS, BPO, Assurance and Enterprise Solutions across all retail formats and business areas Retail and Consumer package goods (CPG) companies globally. With over 12,000 associates with
superior domain and technology competencies, the unit has built a significant expertise across leading retailers which can be leveraged across customers.
Print this article
Email this article
Talk Back!
Write to Editor
