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Oracle Enterprise Manager Redefines Real User Experience Management


Oracle has announced Oracle® Real User Experience Insight 6.0, a "real-user" monitoring solution for business applications that combines performance and usage analysis into a single offering.

ebizQ received the following:

Oracle Real User Experience Insight integrates with the performance diagnostics capabilities of Oracle Enterprise Manager, helping to identify and resolve user experience issues before business is impacted.

Integration with Oracle's Java Diagnostic and SOA Management capabilities provides a solution for proactively diagnosing anomalies from the end-user perspective through to the application, middleware and database. This enables businesses to decrease the time it takes to identify and repair issues, while increasing customer satisfaction.

The new release also delivers enhanced Accelerators for Oracle's Siebel CRM, the Oracle E-Business Suite, Oracle's PeopleSoft Enterprise, and Oracle's JD Edwards EnterpriseOne, providing improved end-user monitoring and service level management for these applications.

With Oracle Real User Experience Insight, business and IT stakeholders can develop a shared understanding of their application users' behavior and optimize their experience through proactive application management, while reducing support costs, Oracle said.

Oracle Real User Experience Insight 6.0 integrates enterprise-class performance diagnostics with business dashboards and Oracle application-ready accelerators.

Key features of the new release include integrated performance diagnostics, which provides correlation of user session information with application diagnostic data for a more seamless resolution workflow and faster problem resolution.

Another feature, full user session replay, enables organizations to maximize their Web application usage and conversions by replaying all step-by-step interactions of the end user, providing insight into how specific end users interact with and experience their site.

The tool also includes customizable monitoring dashboards that can be targeted to specific users and made application specific. This provides both IT and business users a single view with actionable intelligence, to help identify trends, patterns and anomalies.

"With a unique monitoring solution to capture and replay entire user sessions, Oracle Real User Experience 6.0 enables a shared understanding of application users' experience and helps to close the traditional gap between business and IT," said Richard Sarwal, Oracle senior vice president, Product Development. "By providing a complete picture of performance analysis and insight into business trends and user preferences, Oracle Real User Experience 6.0 can accelerate problem resolution for under-performing applications, significantly lower the total cost of ownership and improve the overall customer experience."

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