The Insider's Guide to Next-Generation BPM
09/17/2009
RightNow (NASDAQ: RNOW) today announced that it has completed its acquisition of HiveLive, Inc., an enterprise-class social platform provider, under a definitive agreement previously announced on September 8, 2009.
ebizQ received the following:
The acquisition combines RightNow’s on demand customer relationship management (CRM) solution with HiveLive’s innovative platform for customer support, engagement and loyalty, and ideation communities to help organizations maximize every opportunity to deliver great customer experiences.
RightNow believes that by adding the HiveLive platform, RightNow will deliver the broadest social CRM solution in the marketplace and meet customer experience needs of consumer-focused organizations, with market-leading e-service capabilities, a robust contact center solution, and now an innovative social platform.
The HiveLive platform is available immediately and will be tightly integrated into RightNow November ‘09. A demonstration of HiveLive will be featured at the upcoming RightNow Summits in Colorado Springs, Colo.; Gold Coast, Australia; and Brighton, United Kingdom.
Support for RightNow’s Acquisition of HiveLive
“RightNow is again ahead of the Web 2.0 curve for customer service and CRM vendors… RightNow has set a standard for end-to-end channel support including communities.” - John Ragsdale, vice president of technology research for Service Support Professionals Association (SSPA) and ‘Ragsdale’s Eye on Service’ blogger
“[This is] a smart idea… [it] shows RightNow is moving to higher-quality customer interactions. By getting social media, RightNow has the opportunity to delve deeper into customer needs and attitudes which will help improve their customers' service products." - Denis Pombriant, founder and managing principal at Beagle Research Group, as quoted in CRM Magazine
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ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
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