The Insider's Guide to Next-Generation BPM
06/03/2009
Telecom sector is facing tremendous pressure from the customers regarding the quality of service offered in terms of time taken to resolve a customer query. Newgen with its powerful web-based document management, business process management, Bill Management and Output Management Solutions helps Telecom Service Providers gain new agility in responding to changes in telecommunication.
ebizQ received the following:
Newgen Software, a provider of Business Process Management and Document Management System solutions, today announced that they shall be expanding their focus on the fast-growing telecom sector to accelerate growth.
In the ever evolving and competitive environment, telecom sector is facing tremendous pressure from the customers regarding the quality of service offered in terms of time taken to resolve a customer query and a strong & flexible infrastructure platform that allows management of end-to-end business processes.
Newgen with its powerful web-based document management, business process management, Bill Management and Output Management Solutions helps Telecom Service Providers gain new agility in responding to changes in telecommunication practices. Newgen solutions help operators enhance customer service by reducing cycle times of query handling, increasing coordination with subscribers, reducing errors in billing processes, presenting bills/ statements online and improving responsiveness to customers.
Mr. Diwakar Nigam, Managing Director, Newgen Software Technologies said, “The sector has maintained growth momentum with operators now expanding networks to smaller towns and villages. We believe that with our domain expertise and technology thought leadership we will be able to provide services to all segments of the worldwide telecom market and enable growth with stability.”
The telecom companies can achieve operational excellence with the help of the BPM and DMS solutions from Newgen Software. The solutions help in cost efficiency, better storage, improving customer care, compliance to regulatory needs and faster verification.
Besides this focus on the telecom segment, Newgen has also expanded its attention on Industry verticals such as retail, hospitality, Insurance and government sectors.
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June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
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