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From Gartner's Unconventional Thinking blog: "Business process management (BPM) presents a big opportunity for IT to re-engage business. IT bores business leaders. IT, by its very name, seeks to transform legitimate business activities - activities that require skill, grace, innuendo and even cunning - into digitally enhanced shadows of reality. "Information" is groped and rendered by "technology," and we tell the business that "all can be better" because of our transformative efforts. [...]"
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