ebizQ - CRM Integration http://www.ebizq.net/hot_topics/crm_int/?rss Customer Relationship Management CRM refers to the software hardware and Internet tools that enable enterprises to profitably manage relationships with their customers This section contains articles on vendors tools and best practices for integrating enterprise information with CRM solutions Covered topics include providing a unified view of the customer call centers customer satisfaction customer value and customer selfservice initiatives Copyright 2008 ITQuadrant, Inc. All Rights Reserved editor@ebizq.net webmaster@ebizq.net en-us http://www.ebizq.net/web_images/ebizqnews.gif ebizQ Hot Topics RSS Feed http://www.ebizq.net/?rss 2004/12/05 19:00:00 US/Eastern Bringing a Virtual Personal Assistant to Online Retailing http://www.ebizq.net/hot_topics/crm_int/features/5391.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5391.html?rss 2004/12/13 08:00:00 US/Eastern The Feasibility of the Virtual Personal Assistant http://www.ebizq.net/hot_topics/crm_int/features/5423.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5423.html?rss 2008/01/24 07:00:00 US/Eastern ServiceOriented Customer Interaction Management http://www.ebizq.net/hot_topics/crm_int/features/8830.html?rss http://www.ebizq.net/hot_topics/crm_int/features/8830.html?rss 2005/10/23 17:00:00 GMT-4 The Shifting Sands of the CRM Landscape http://www.ebizq.net/hot_topics/crm_int/features/6360.html?rss http://www.ebizq.net/hot_topics/crm_int/features/6360.html?rss 2004/10/18 08:00:00 GMT-4 Unifying Your CustomerFacing Application http://www.ebizq.net/hot_topics/crm_int/features/5228.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5228.html?rss 2005/02/13 17:00:00 US/Eastern How Does Poor Customer Data Management Affect the Customer http://www.ebizq.net/hot_topics/crm_int/features/5602.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5602.html?rss 2005/02/27 17:00:00 US/Eastern Stretching for Customer Data Management Nirvana http://www.ebizq.net/hot_topics/crm_int/features/5654.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5654.html?rss 2005/03/20 16:00:00 US/Eastern Will Vertical Acquisitions Lead to Ultimate CRM Dominance in the Enterprise Sector http://www.ebizq.net/hot_topics/crm_int/features/5732.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5732.html?rss 2005/02/21 08:00:00 US/Eastern Customer Data The Lifeblood of an Organization http://www.ebizq.net/hot_topics/crm_int/features/5631.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5631.html?rss 2005/10/30 17:00:00 US/Eastern Integration on the Garden Path http://www.ebizq.net/hot_topics/crm_int/features/6445.html?rss http://www.ebizq.net/hot_topics/crm_int/features/6445.html?rss 2005/01/17 08:00:00 US/Eastern The Customer Hierarchy of Needs http://www.ebizq.net/hot_topics/crm_int/features/5506.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5506.html?rss 2003/09/08 07:00:00 GMT-4 Integrated CRM Analytics An Emerging Compliance Tool http://www.ebizq.net/hot_topics/crm_int/features/2707.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2707.html?rss 2003/08/25 The Business Imperative for Business Integration http://www.ebizq.net/hot_topics/crm_int/features/2614.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2614.html?rss 2003/09/16 11:57:00 GMT-4 Defining Business Integration Requirements http://www.ebizq.net/hot_topics/crm_int/features/2791.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2791.html?rss 2002/05/06 Customer Analytics Software The Quest for Cohesion http://www.ebizq.net/hot_topics/crm_int/features/1753.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1753.html?rss 2002/09/29 Moving to CRM Development and Implementation Challenges http://www.ebizq.net/hot_topics/crm_int/features/1689.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1689.html?rss 2002/10/20 eService Strategies for Success in the Customer Age http://www.ebizq.net/hot_topics/crm_int/features/1677.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1677.html?rss 2000/05/15 Banks See Gold in CRM http://www.ebizq.net/hot_topics/crm_int/features/1606.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1606.html?rss 2000/06/19 A Control Broker Puts the Application in Charge http://www.ebizq.net/hot_topics/crm_int/features/1595.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1595.html?rss 2001/10/08 Trends in Outsourcing http://www.ebizq.net/hot_topics/crm_int/features/2333.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2333.html?rss 2002/02/25 Channel Integration Is the Key to CRM Success http://www.ebizq.net/hot_topics/crm_int/features/1780.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1780.html?rss 2002/03/04 CRM in Diverse Competitive and Hopefully Integrated http://www.ebizq.net/hot_topics/crm_int/features/1776.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1776.html?rss 2002/05/19 CRM Predictions Midyear Review http://www.ebizq.net/hot_topics/crm_int/features/1745.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1745.html?rss 2002/06/08 You iCani Take It With You Business Applications of Personal Wireless Devices http://www.ebizq.net/hot_topics/crm_int/features/1733.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1733.html?rss 2002/07/22 Five Steps to Successful Collaborative CRM http://www.ebizq.net/hot_topics/crm_int/features/1716.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1716.html?rss 2002/08/12 CRM in Financial Services Moving Toward Total Stakeholder Management http://www.ebizq.net/hot_topics/crm_int/features/1620.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1620.html?rss 2002/08/26 The Rise of the Demand Chain System http://www.ebizq.net/hot_topics/crm_int/features/1701.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1701.html?rss 2002/11/11 The Business Advantages of ManytoMany Partner Relationship Models http://www.ebizq.net/hot_topics/crm_int/features/1664.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1664.html?rss 2002/12/30 Measuring the Impact of a Business Intelligence Initiative http://www.ebizq.net/hot_topics/crm_int/features/1642.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1642.html?rss 2003/04/28 Making Integration CustomerFriendly http://www.ebizq.net/hot_topics/crm_int/features/1468.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1468.html?rss 2001/04/02 Leveraging Structured and Unstructured Information The Key to CRM in Financial Services http://www.ebizq.net/hot_topics/crm_int/features/1608.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1608.html?rss 2001/08/05 Evaluating SubscriptionBased PSA Solutions http://www.ebizq.net/hot_topics/crm_int/features/2326.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2326.html?rss 2002/01/07 Bringing Legacy Data to the Web GlaxoSmithKline Case Study http://www.ebizq.net/hot_topics/crm_int/features/1800.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1800.html?rss 2002/07/22 Business on the Move Empowering Your Mobile Workers http://www.ebizq.net/hot_topics/crm_int/features/1714.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1714.html?rss 2002/09/09 Metadata Energizes CRM with a True Single Customer View http://www.ebizq.net/hot_topics/crm_int/features/1696.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1696.html?rss 2003/03/31 Back To The Future http://www.ebizq.net/hot_topics/crm_int/features/1485.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1485.html?rss 2003/07/21 CRM An EnterpriseWide Endeavor http://www.ebizq.net/hot_topics/crm_int/features/2227.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2227.html?rss 2002/06/17 Agile Manufacturing Strategies Make Automotive Suppliers More Profitable http://www.ebizq.net/hot_topics/crm_int/features/1732.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1732.html?rss 2002/12/21 Software Shares Fare Well In November http://www.ebizq.net/hot_topics/crm_int/features/1645.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1645.html?rss 2004/11/01 08:00:00 US/Eastern Making Sense Of Todays Information Glut http://www.ebizq.net/hot_topics/crm_int/features/5273.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5273.html?rss 2005/06/26 17:00:00 GMT-4 Aligning the Business With the End User Experience http://www.ebizq.net/hot_topics/crm_int/features/6061.html?rss http://www.ebizq.net/hot_topics/crm_int/features/6061.html?rss 2005/08/21 17:00:00 GMT-4 Maintaining Data Quality http://www.ebizq.net/hot_topics/crm_int/features/6210.html?rss http://www.ebizq.net/hot_topics/crm_int/features/6210.html?rss 2000/11/20 Meeting the Challenges of WebPortal Integration http://www.ebizq.net/hot_topics/crm_int/features/1594.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1594.html?rss 2002/05/19 Integration and the Data Quality Imperative The Data Quality Monitor http://www.ebizq.net/hot_topics/crm_int/features/1747.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1747.html?rss 2002/12/02 Achieving Operational Visibility in Financial Services Firms http://www.ebizq.net/hot_topics/crm_int/features/1653.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1653.html?rss 2001/02/22 ERP Integration Options http://www.ebizq.net/hot_topics/crm_int/features/2336.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2336.html?rss 2002/10/27 Business Intelligence and Enterprise Content Management Market Overview and Forecast http://www.ebizq.net/hot_topics/crm_int/features/1669.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1669.html?rss 2000/06/12 eTail Integration Online retailers bring ERP and CRM systems to the fore http://www.ebizq.net/hot_topics/crm_int/features/2331.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2331.html?rss 2001/12/16 13:44:00 US/Eastern Home Repair Firm Streamlines Service with Wireless http://www.ebizq.net/hot_topics/crm_int/features/2592.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2592.html?rss 2002/04/01 EAI The Business Drivers and Technical Challenges http://www.ebizq.net/hot_topics/crm_int/features/1766.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1766.html?rss 2002/08/18 The Hidden Problem of EAI Version Management http://www.ebizq.net/hot_topics/crm_int/features/1703.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1703.html?rss 2003/02/24 ERP Heavyweights Target RealTime Enterprise Needs http://www.ebizq.net/hot_topics/crm_int/features/1504.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1504.html?rss 2004/09/13 08:00:00 GMT-4 Linux Grows Up http://www.ebizq.net/hot_topics/crm_int/features/5124.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5124.html?rss 2006/07/06 07:43:00 GMT-4 The Rush to SaaS http://www.ebizq.net/hot_topics/crm_int/features/7108.html?rss http://www.ebizq.net/hot_topics/crm_int/features/7108.html?rss 2006/12/20 08:00:00 US/Eastern Rising Above Commoditization http://www.ebizq.net/hot_topics/crm_int/features/7528.html?rss http://www.ebizq.net/hot_topics/crm_int/features/7528.html?rss 2000/04/10 In Pursuit of the Extended Enterprise Integrating CRM ERP and ECommerce http://www.ebizq.net/hot_topics/crm_int/features/2322.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2322.html?rss 2001/05/29 Getting Vertical The Benefits of Developing IndustrySpecific eBusiness Software and Services http://www.ebizq.net/hot_topics/crm_int/features/1619.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1619.html?rss 2005/07/24 17:00:00 GMT-4 Customer Data Integration Primer http://www.ebizq.net/hot_topics/crm_int/features/6131.html?rss http://www.ebizq.net/hot_topics/crm_int/features/6131.html?rss 2003/01/20 December A Mixed Month For Software Companies http://www.ebizq.net/hot_topics/crm_int/features/1632.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1632.html?rss 2003/10/03 04:09:00 GMT-4 PostSale Servicing And Parts Revenue Just Floating Away http://www.ebizq.net/hot_topics/crm_int/features/2934.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2934.html?rss 2004/04/12 08:00:00 GMT-4 Stand Out With BPM http://www.ebizq.net/hot_topics/crm_int/features/4179.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4179.html?rss 2004/09/13 08:00:00 GMT-4 Slow But Steady is the Key to Consumer Data Integration http://www.ebizq.net/hot_topics/crm_int/features/5123.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5123.html?rss 2003/04/21 Mostly Cool March For BusinessEnabling Software Vendors http://www.ebizq.net/hot_topics/crm_int/features/1474.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1474.html?rss 2003/05/19 What Showers April Sun For BizEnabling Software Makers http://www.ebizq.net/hot_topics/crm_int/features/1458.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1458.html?rss 2004/01/12 08:00:00 US/Eastern Web Services The Right Integration Medicine http://www.ebizq.net/hot_topics/crm_int/features/3547.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3547.html?rss 2004/09/20 08:00:00 GMT-4 Who is Master of Which Data http://www.ebizq.net/hot_topics/crm_int/features/5146.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5146.html?rss 2003/05/27 Integration A Key Insurance Customer Retention Vehicle http://www.ebizq.net/hot_topics/crm_int/features/2301.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2301.html?rss 2003/02/18 Software Vendors Mark Time To Start http://www.ebizq.net/hot_topics/crm_int/features/1509.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1509.html?rss 2003/03/17 Fairly Flat February For Software Maker Valuations http://www.ebizq.net/hot_topics/crm_int/features/1494.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1494.html?rss 2003/07/21 NarrowlyMixed June For BizEnabling Software Makers http://www.ebizq.net/hot_topics/crm_int/features/2231.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2231.html?rss 2005/03/13 17:00:00 US/Eastern How to Strategically Invest in Customer Data Integration http://www.ebizq.net/hot_topics/crm_int/features/5714.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5714.html?rss 2002/04/15 EAI Technology Trends http://www.ebizq.net/hot_topics/crm_int/features/1544.html?rss http://www.ebizq.net/hot_topics/crm_int/features/1544.html?rss 2003/12/22 08:00:00 US/Eastern Dell Dials Wrong Number For Howard http://www.ebizq.net/hot_topics/crm_int/features/3502.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3502.html?rss 2004/02/16 08:00:00 US/Eastern Efficiently Improving App Delivery http://www.ebizq.net/hot_topics/crm_int/features/3781.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3781.html?rss 2004/05/03 08:00:00 GMT-4 Business Process Optimization A Ticket To Competitive Advantage http://www.ebizq.net/hot_topics/crm_int/features/4322.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4322.html?rss 2008/04/30 07:00:00 GMT-4 Enterprise Collaboration Reaping the Benefits of the MidOffice http://www.ebizq.net/hot_topics/crm_int/features/9338.html?rss http://www.ebizq.net/hot_topics/crm_int/features/9338.html?rss 2004/01/19 08:00:00 US/Eastern Is All BPM Alike http://www.ebizq.net/hot_topics/crm_int/features/3595.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3595.html?rss 2004/04/19 08:00:00 GMT-4 Enterprise Performance Trends Point Toward DemandDriven Supply Network http://www.ebizq.net/hot_topics/crm_int/features/4220.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4220.html?rss 2004/05/17 08:00:00 GMT-4 Automating The CustomerCentric Enterprise http://www.ebizq.net/hot_topics/crm_int/features/4402.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4402.html?rss 2004/06/28 08:00:00 GMT-4 RFID Moving Past Compliance To Real Benefits http://www.ebizq.net/hot_topics/crm_int/features/4737.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4737.html?rss 2004/03/01 08:00:00 US/Eastern FourthParty Logistics Turning A Cost Into A Value Proposition http://www.ebizq.net/hot_topics/crm_int/features/3881.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3881.html?rss 2004/04/19 08:00:00 GMT-4 The Future Of BPM http://www.ebizq.net/hot_topics/crm_int/features/4218.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4218.html?rss 2003/02/03 Picking The Right Integration Solution http://www.ebizq.net/hot_topics/crm_int/features/2316.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2316.html?rss 2003/10/03 04:09:00 GMT-4 Biz Process Integration Key Financial Services DealClincher http://www.ebizq.net/hot_topics/crm_int/features/2931.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2931.html?rss 2004/03/31 08:00:00 US/Eastern Understanding Transactions At Different Levels http://www.ebizq.net/hot_topics/crm_int/features/4070.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4070.html?rss 2004/05/17 08:00:00 GMT-4 BAM It While Its Hot http://www.ebizq.net/hot_topics/crm_int/features/4403.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4403.html?rss 2004/02/09 08:00:00 US/Eastern RFID Integration A Key To Widespread Adoption http://www.ebizq.net/hot_topics/crm_int/features/3724.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3724.html?rss 2003/04/09 CustomerDriven Integration Multiple Benefits http://www.ebizq.net/hot_topics/crm_int/features/2323.html?rss http://www.ebizq.net/hot_topics/crm_int/features/2323.html?rss 2004/06/07 12:00:00 GMT-4 ServiceDriven Enterprises Aptly Named http://www.ebizq.net/hot_topics/crm_int/features/4596.html?rss http://www.ebizq.net/hot_topics/crm_int/features/4596.html?rss 2003/12/08 08:00:00 US/Eastern BPM Point and Click Application Integration http://www.ebizq.net/hot_topics/crm_int/features/3409.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3409.html?rss 2004/01/12 08:00:00 US/Eastern The Path to SOA http://www.ebizq.net/hot_topics/crm_int/features/3545.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3545.html?rss 2004/09/06 08:00:00 GMT-4 Battling Balkanization With Internet Presence Management http://www.ebizq.net/hot_topics/crm_int/features/5099.html?rss http://www.ebizq.net/hot_topics/crm_int/features/5099.html?rss 2003/12/08 08:00:00 US/Eastern Leaving Silos Behind http://www.ebizq.net/hot_topics/crm_int/features/3410.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3410.html?rss 2004/01/05 08:00:00 US/Eastern SOA And Web Services Bridging Barriers To Agile Integration http://www.ebizq.net/hot_topics/crm_int/features/3521.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3521.html?rss 2004/03/01 08:00:00 US/Eastern Integrated Compliance Solutions Step In Right Direction http://www.ebizq.net/hot_topics/crm_int/features/3883.html?rss http://www.ebizq.net/hot_topics/crm_int/features/3883.html?rss 2004/06/07 08:00:00 GMT-4 Six Sigma And SLA Useful 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