May 17, 2008
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CRM Integration
Aligning the Business With the End User Experience
The metric of end-user experience must be considered when creating and measuring IT and business alignment.
Enterprise Collaboration: Reaping the Benefits of the Mid-Office
Service-Oriented Customer Interaction Management
Rising Above Commoditization
The Rush to SaaS
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SAP Newsletter - The Second Step of CRM
Six Success Factors for Building a Best-Run Marketing Organization
Achieving A Single Customer View
The New Integration Mandate - Creating Real-Time Customer Visibility Networks
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Taping into the hidden business value of using internet web conferencing to communicate
Product Spotlight: WRQ Verastream
Case Summary: AttachMate Enables KansasJobLink
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BREAKING NEWS
Alterian to Acquire Mediasurface
Hewlett-Packard to Acquire EDS for $13.9 Billion
Boomi and Accounting Micro Systems Partner for SaaS Accounting Integration
SAP's NetWeaver BPM® Establishes SOA Strategy
Composite Software Unveils Data Integration Strategy Recommendation Tool
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On Salesforce.com and Google
Transparency and Open-sourcing of Process
Salesforce's Apex: Choosing Safety Over Velocity
Biopharma: CRM as a Competitive Advantage
Choosing Between 'Best-of-Breed' and Suite Solutions
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Delivering Greater Business Flexibility through IT Integration
Multichannel Commerce for Retailers
CRM Implementing Master Data Rationalization
Examples of Compliance and Industry Solutions
Centralizing Master Customer Data In Your Service Oriented Architecture
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The metric of end-user experience must be considered when creating and measuring IT and business alignment.
