Business Process Management is generally acknowledged - at least by practitioners,
if not by software vendors - to be a form of management, not a form of technology.
With this in mind, two books I read recently are illuminating on what BPM currently
stands to achieve.
Peter Drucker used to say that management contained elements of both art and
science - he thought of it as a "liberal art." Despite his pivotal
status in the development management thinking, this put him rather at odds with
the general current of 20th century work in the field, most of which focused
on extending Frederick Winslow Taylor's efforts to develop a "Scientific"
approach to management. The ideas of Drucker, Senge, Handy and other such systems-oriented
thinkers may inspire people, but on balance they have probably had far less
impact on the day-to-day operations of business (and certainly less prominence
in MBA courses) than figures such as Shewhart and Deming, who developed Taylor's
principles into a set of simple practices via which business people could organize
their activities. Total Quality Management, Six Sigma and BPM all stem in the
end from Deming's Plan-Do-Check-Act (PDCA) cycle.
PDCA bears only a peripheral relation to true science. It may employ a variant
of the Scientific Method in its iterative approach to developing a useful process,
but it can hardly be thought of as seeking to uncover any fundamental truths
about the universe! However, let's stick with the analogy with science for a
moment.
The first of the two books mentioned above is "Progress and the Invisible
Hand: The Philosophy and Economics of Human Advance," by Richard Bronk.
This work typifies a general trend in 20th century ideas about science. From
the First World War onwards, disillusion with the potential of science grew
and grew, reaching its apotheosis in Rachel Carson's 1962 polemic against DDT,
"Silent Spring," which many people consider to have marked the start
of the Green movement in politics. Bronk's book epitomizes this attitude, and
is particularly wide-ranging. It's central thesis is that Enlightment thinkers
were misguided - scientific control over nature, as expressed via the operation
of a free market, has not in fact made us happier, and is unlikely ever to do
so.
The second book, by contrast, is an impassioned defense of science. "Science
and the Retreat from Reason," by John Gillott and Manjit Kumar, argues
that any problems caused by science are simply due to misuse and misinterpretation.
Rather than being our undoing, science has the potential to solve most evils,
if only it were properly funded and its practitioners properly motivated.
By: Don Tapscott ALTHOUGH MANY organizations have made significant investments in data collection and integration (through data warehouses and...Learn More