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Integration Improves Relationship Management in the Insurance Industry
Date: April 08, 2003
Time: 12:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:
Bill Ruh, Chief Technology Officer and Senior Vice President, Software AG (bio)
  Replay Now...
Moderator: Beth Gold-Bernstein
Series: Integrating Customer Touch-Points for Improved CRM
Sponsored By:
Software AG

Topic:

Clients frequently have low expectations when they deal with insurance companies, because most of their interactions come in the form of claims or invoices. Tune into this webinar to find out how better data and content integration can lead to better customer and agent relationships, and increased revenue. Learn how insurance companies can deploy interactive and customized content delivery for proactive benefits management and cross-selling. By integrating customer touch-points with information from back end systems, insurance carriers as well as agents can deliver interactive, personalized coverage reports to their clients via a variety of channels. Find out how integrating customer touch-points and delivering interactive communications can help your company.

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Read the webinar recap:Integration: A Key Insurance Customer Retention Vehicle
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Featured Speaker Bios:

William Ruh brings more than 20 years of industry experience and an expertise in enterprise application integration and object technology to Software AG, Inc. He is the CTO and Senior Vice President for Software AG, Inc. In Addition, Mr. Ruh has overall responsibility for the growth and expansion of the Solutions and Consulting Services team to provide Software AG's customers with superior customized and industry-specific solutions.

Prior to joining Software AG, Inc., Mr. Ruh was Chief Technology Officer at The Advisory Board, a company that provides research into healthcare related best practices. Additionally, he served as Executive Vice President and CTO at Concept Five Technologies and acted as various executive-level technology and professional services positions at The MITRE Corporation.

Mr. Ruh graduated with a bachelor of science and a master of science in computer science from the California State University, Fullerton.

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