| 10:00 – 10:45 AM |
Keynote: Improving the IQ of Your Business Operations
Speaker: Roy Schulte, Vice President and Distinguished Analyst, Gartner Inc.
Traditional BI used analytics to improve the quality of a company's tactical and strategic decisions. Now analytics are being embedded into operational business processes, improving the minute-to-minute effectiveness of the systems that run your company. This session will describe design practices for leveraging real-time data to give businesspeople more visibility into operations and better situation awareness. You’ll learn:
- How continuous operational intelligence differs from traditional business intelligence
- Design principles for using event processing for business-process improvement
- Technology and software products that are used to address business activity monitoring (BAM) and other forms of business-event processing
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| 10:45—11:00 AM |
Exhibit Hall Open/Live Chats |
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| 11:00 – 11:45 AM |
Process and Rules: Two Sides of the Same Coin?
Speaker: Kathy Long, President/Consultant, Innovative Process Consulting
Which is more important—process or rules? That’s long been the subject of debate. Organizations commonly allocate money and resources for improving processes or developing business rules, but only rarely do we find organizations with enough knowledge of the both areas to understand that one can’t be accomplished without the other. In this session, participants will learn:
- How to effectively and efficiently identify and capture process and rules in one effort
- The dangers of viewing process and rules separately
- The tremendous benefits associated with a collective view of process and rules
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| 11:45 – 12:00 PM |
Exhibit Hall Open/Live Chats |
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| 12:00 – 12:45 PM |
Analytics in Action: BPM and Intelligent Operations
Speaker: James Taylor, CEO/Consultant, Decision Management Solutions
Operational systems can certainly be made more efficient with BPM, but what about making them more effective? Increasingly, companies need intelligent operations that deliver a real improvement in effectiveness. BPM is the right platform for these improvements, but to become more effective, these processes must become more analytical. Operational and analytic systems can’t be kept separate in today’s dynamic and competitive environment. In this session, you’ll learn:
- How analytics drive effectiveness, not just efficiency
- The central role that decisions play in linking business processes and analytics insight
- The role of business process management systems, business rules and analytics in delivering intelligent operational processes
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| 12:45 – 1:00 PM |
Exhibit Hall Open/Live Chats |
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| 1:00 – 1:45 PM |
Keynote: Supporting the Information Worker: What Organizations Want from Case Management
Speaker: Craig Le Clair, Principal Analyst, Forrester Research
You may think you know what case management is, but there’s a new definition emerging today. Results from a recent Forrester Research study on case management describe a new generation of information worker-driven processes that have evolved from "replacing the paper file" to complex request processing with ad hoc exception management. These untamed processes service a variety of customer and citizen requests, automate and track incidents related to investigations, and meet new compliance demands from a growing number of increasingly stringent regulators. Business process pros require new approaches and support tools for managing and improving these processes. Conventional process automation approaches based on mass production concepts are no longer adequate.
In this session, we’ll discuss key findings of this research, including:
- What case management means to your organization
- The benefits that forward-thinking business process pros can expect from case management
- Implementation challenges and the need to create an organizational culture of new process thinking
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| 1:45 – 2:00 PM |
Exhibit Hall Open/Live Chats |
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| 2:00 – 2:45 PM |
Dynamic Case Management: A Foundation for Agile Enterprise Business Applications
Dr. Setrag Khoshafian,Vice President of Product Marketing & BPM Technology, Pegasystems Inc.
Organizations embracing a dynamic case management approach are achieving significant, lasting competitive advantage.
In this presentation, Dr. Setrag Khoshafian will discuss how dynamic case management can be a foundation for building enterprise business applications. A dynamic case management approach allows you to take full advantage of existing resources, including people, processes and systems, to achieve better service outcomes. In this Webinar you’ll learn:
- Understand how Dynamic Case Management is becoming the foundation of next generation business application development
- See what it means to create a “case layer”, and why it is at the heart of an agile enterprise business application
- Understand the distinction between a traditional BPM and dynamic case management
- See how workers of all types are empowered with dynamic case management
- Understand the relationship between structured and unstructured work, and why both must be part of any true enterprise business application
- Understand key functionality necessary to support a dynamic case management approach.
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| 2:45 – 3:30 PM |
Exhibit Hall Open/Live Chats |
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