| Time |
Agenda |
| 9:30 AM EST |
Show Opens |
|
| 10:00 – 10:45 AM |
Keynote
The Heart of Business Process Management
Elise Olding, Research Director, Gartner
Organizations have come to realize that the cornerstone of a successful business process integration (BPI) and business process management (BPM) effort is the business process competency center (BPCC). The BPCC serves as the heart of these initiatives, facilitating and coordinating support for all BPI work. Building the BPCC for long-term success can be a challenge because it requires participation and adoption from many areas within — and, possibly, outside — the organization. Active sponsorship will ensure the success of a BPCC as well as the overall process improvement program. Business partners must be engaged and trained, and any work that impacts suppliers or partners must include the business partners. The BPCC provides an excellent opportunity to share the results of individual BPM efforts, and to enable better coordination across process improvement efforts. Elise Olding provides her perspective on what underpins a successful BPCC effort.
About Elise Olding Research Director,
Gartner Elise Olding brings more than 20 years of experience working in the areas of business, process, systems and change management. With her extensive executive interface and strategic planning experience, she provides the insights and tactics to ensure that clients' BPM initiative goals are achieved. Ms. Olding’s experience includes roles in many industries such as apparel, manufacturing, retail, financial services and high tech. Prior to joining Gartner, she worked at Safeway as the director of IT Strategic Planning, and prior to that she was the leader of the Transformation Services organization. At Charles Schwab, she was the VP of Finance Strategic Consulting. Furthermore, she spent 12 years at Levi Strauss and Co., where she held a number of positions including IT auditor, systems analyst, and IT testing manager, as well as strategic consultant, in which she was responsible for two business process re-engineering teams.
|
View Details |
| 10:45—11:00 AM |
Exhibit Hall Open/Live Chats |
|
| 11:00 – 11:45 AM |
Sense and Response Systems Overlaid on BPM
K. Mani Chandy of Cal Tech
A sense and response system detects and responds to significant events. BPM systems generate events and BPM processes are initiated as responses to events. Thus, BPM both provides input and accepts output from sense and response systems. This talk describes the EDA (event-driven architecture) of sense and response systems; discusses the relationship between SOA and EDA; and gives applications of BPM coupled with sense and response in different vertical domains such as security, environment, finance and the smart grid.
K. Mani Chandy - Professor of Computer Science, California Institute of Technology
K. Mani Chandy is the Simon Ramo Professor at the California Institute of Technology in Pasadena, California. He received his Bachelors degree from the Indian Institute of Technology, Madras and PhD from the Massachusetts Institute of Technology in Electrical Engineering and Operations Research in 1969. He was a professor at the University of Texas at Austin from 1970 to 1987, and has been at Caltech since then. Chandy has received numerous awards including the CMG Michelson Award, the IEEE Kobayashi award, the Babbage Award and several teaching awards. He is a member of the U.S. National Academy of Engineering. His research is on distributed systems, event processing, and performance analysis with an emphasis on smart systems and sense & respond systems. |
View Details |
| 11:45 – 12:00 PM |
Exhibit Hall Open/Live Chats |
|
| 12:00 – 12:45 PM |
Keynote
Applying Social BPM for High Business Impact
Clay Richardson, Forrester
BPM is gaining increased value as it becomes Web 2.0 enabled; in fact, Forrester, recognizing the impact it will make over the next three years, named it one of its top 15 technology trends to watch. The Social BPM trend and the push towards BPM simplicity are connected to a broader trend towards "simplicity" in society. This is the same force driving the Social BPM trend - business users want greater control over assembling, updating, and communicating their business processes, with minimal support from IT. Technologies such as process wikis will enable front-line workers to update knowledge about the processes they work with and process Mashups will empower savvy users to create quick end-user interfaces to extend current BPM implementations and build "lightweight" BPM for processes that IT doesn’t have the bandwidth or mandate to support. Attendees of this session will learn:
- The four key components that make up social BPM
- The impact of social BPM on business and IT
- How to align application strategies and investments to take advantage of social BPM
Clay Richardson, Senior Analyst, Forrester
Clay Richardson serves Business Process & Applications professionals and is a leading expert on business process management software, services, and methodologies. Clay delivers strategic guidance to Business Process & Applications professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes. |
View Details |
| 12:45 – 1:00 PM |
Exhibit Hall Open/Live Chats |
|
| 1:00 – 1:45 PM |
Advanced Decisioning for Process Management
James Taylor, Decision Management Solutions
Straight-through processing, advanced analytics, dynamic processes, business user control and business alignment — all are make or break issues for process excellence. But are these really process issues at all? This session examines these challenges and shows how decisioning, especially advanced decisioning, is critical to addressing them. James Taylor, the leading expert on advanced decisioning technologies, introduces you to the business discipline of decision management; discusses the effective application of business rules, optimization and advanced analytics; and shows how you can develop smarter, simpler and more-agile processes.
James Taylor, Founder and CEO at Decision Management Solutions
James is an active consultant, speaker and author. He writes several blogs (JT on EDM and James Taylor's Decision Management) as well as a Decision Management channel on the BI Network. His articles appear in industry magazines and on popular websites. He has contributed chapters to "The Decision Model" (forthcoming), "The Business Rules Revolution: Doing Business The Right Way" and "Business Intelligence Implementation: Issues and Perspectives", and is the co-author of "Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions " (Prentice Hall, 2007) with Neil Raden. |
View Details |
| 1:45 – 2:00 PM |
Exhibit Hall Open/Live Chats |
|
| 2:00 – 2:45 PM |
Panel Discussion
BPM and Cloud Computing
David Linthicum
The migration toward cloud computing will highlight the use of BPM as we seek to manage many heterogeneous systems that may exist anywhere in the world, binding them together as a set of processes made up of many things that support the business. Indeed, we may shortly see a world with dozens of systems, on-premise and cloud-based, that may support a single process spanning many companies, countries, and platforms. The use of processes will be the single architectural component that binds them together. Thus, this is not as much about looking at processes that are good candidates for placing on cloud computing platforms, but looking at processes in general, and how they will span between cloud computing-delivered platforms and our enterprise.
In this panel discussion, we’ll take a deep dive into BPM and the cloud, specifically looking at the synergy and the opportunity.
Topics covered will include:
- Defining BPM for cloud computing.
- Use cases for BPM and the cloud.
- BPM, cloud, and security.
- Moving to BPM for the cloud.
- Defining success, and a path forward.
- The future of BPM and cloud computing.
David Linthicum- CTO Bick Group
David S. Linthicum (Dave) is an internationally recognized industry expert and thought leader, and the author and coauthor of 13 books on computing, including the best selling Enterprise Application Integration (Addison Wesley). Dave keynotes at many leading technology conferences on cloud computing, SOA, Web 2.0, and enterprise architecture, and has appeared on a number of TV and radio shows as a computing expert. For the last 10 years, Dave has focused on the technology and strategies around cloud computing, and how to make cloud computing work for the modern enterprise. This includes work with several cloud computing startups. In addition, he was an associate professor of computer science for eight years, and continues to lecture at major technical colleges and universities including the University of Virginia, Arizona State University, and the University of Wisconsin. |
View Details |
| 2:45- 3:00 PM |
Exhibit Hall Open/Live Chats |
|
| 3:00 - 3:45 PM |
Case and Process: Two Sides of the BPM Coin
Emily Burns Sr. Manager, Product Marketing Manager, Pegasystems Inc
Stepehen Zisk, Senior BPM Product Marketing Manager at Pegasystems, Inc.
The Relationship between Case Management and Process
The As "Case Management" is being adopted to manage work by more and more organizations across diverse industries, one of the key questions is:
"What is the relationship between cases and more structured processes?"
Join Emily Burns and Steven Zisk of Pegasystems, as they discuss the relationship between case management-type work, and more structured work processes, and case studies of how clients are managing both kinds of work. In this session you will learn:
- The relationship between cases and processes, and between case management and BPM
- How managing cases seamlessly–regardless of the type of work–can save you money
- How improved case management will improve your customer's experience
- How technology can make each class of worker below more productive and empowered:
Clerical workers with well-defined work
Knowledge assisted workers with semi-structured work
Knowledge workers with ad hoc work
Through the course of their lifecycles, most cases will be handled by a variety of different kinds of workers, some of whose work is very structured, and others whose work is more unstructured, even ad hoc. In order to achieve efficient, consistent case management, organizations need to support the entire gamut of "caseworkers" — whether they are called such or not — and the various kinds of work they do to process and resolve a case. And they need to do this in a way that doesn't involve clunky hand-offs where key pieces of context and case information are lost in the transition.
Emily Burns Sr. Manager, Product Marketing Manager, Pegasystems Inc
Emily is a Senior Product Marketing Manager at Pegasystems. She has been at Pega for 2.5 years, and leads the company’s case management efforts. Prior to Pega, she worked at TIBCO software doing product marketing for BPM. Before her life in enterprise software, she worked as a strategy consultant to Pharma and Medical Device companies. She holds a B.S. from Sweet Briar College, with majors biochemistry and music.
Stepehen Zisk, Senior BPM Product Marketing Manager at Pegasystems, Inc.
Stephen Zisk is a Senior BPM Product Marketing Manager for Pegasystems, Inc. Mr. Zisk has worked in the Enterprise Software space for over 25 years, building solutions and working with customers in the Retail, Manufacturing, Financial Services, and Government sectors. Mr. Zisk has designed, developed, and marketed workflow, BPM, rules, and semantic integration software for the last twelve years, and focuses on business / IT collaboration, best practices, and enterprise integration.
|
View Details |
| 3:45 - 4:00 PM |
Exhibit Hall Open/Live Chats |
|
| 4:00 PM |
Doors close |
|
