Recently in IT Service Management Category

Something that's been sloshing gently around in my head for a little while came into focus the other day on reading a post by Brenda Michelson: Unintentional Cloud Watching >> Cloud Computing for Enterprise Architects. Namely, that the link between... Read More..

For many many years in analyst circles, it was almost obligatory when talking about IT vendors to say "well of course, HP makes all its profit from ink". I remember looking, year after year, at marching rows of red figures... Read More..

I have just returned from a couple of days in Orlando, where I attended a Microsoft Server and Tools Business analyst summit which coincided with the company's TechEd conference. The RedMonkers James and Coté did a great job of live... Read More..

The other day Martin Atherton over at our partner Freeform Dynamics got me thinking again about the IT service management (ITSM) / application management / business service management (BSM) hoopla we've long been saddled with in the IT industry. I... Read More..

The ever-vigilant Redmond watcher Mary Jo Foley over at ZDNet reports that Microsoft's Server and Tools unit (but not the P&L - Microsoft will still report server and tools financials), which is responsible for Microsoft Windows Server, SQL Server, Visual... Read More..

I spent the beginning of last week in San Diego at the Microsoft Management Summit (MMS), the company's annual conference focused on all things systems management. With time to kill on the 15-hour return journey, I began to draft my... Read More..

The big IT news of the week is obviously the Microsoft-Novell alliance. Take a look here and here for Jon's (before the event!) and my thoughts.... Read More..