Haul away the hardware, peel off the software, rinse off the mystique and you see what the people who manage data really are: They're librarians. That's the role IT workers should model themselves on.
I'm not talking about technology. I don't care what tools anyone uses. Whether we're talking about bound paper known as "books" or bits magically transmitted over "wi-fi," I don't care. It doesn't matter.
I know, the comparison may seem harsh. Librarians are said to shuffle silently among musty old books that no one ever reads. Or, as one librarian puts it, they're "some misguided brontosaurus snuffling in the antediluvian biblioforest."
The director of the Cushing Library at Holy Names University, just across the bay from San Francisco, is one of the actual librarians who resist a trend among some in her profession. They want to run libraries like traditional information technology departments. They've been seduced by the old mystique — which in the business world has worn thin.
You know the complaints: IT guards its data like gold bullion instead of serving it to those who can create value with it. It tries to shop its way out of problems. Only the initiated may enter.
That trend seems idiotic when you realize what a well run library is all about. Substituting just a few words, you can see a philosophy for IT in the one she describes for librarians:
In the end, what matters, and what we are about, are the ancient truths of librarianship: organizing, managing, making available, preserving, and celebrating the word [data] in all of its manifestations; helping our users build skill sets the fundamentals of which (if not the ephemeral details) will last a lifetime [a fiscal year]; and celebrating and defending the right to read [analyze], however that word is interpreted. This is what we do. This is who we are. This makes us librarians.
Librarians and IT workers, that is. Does technology really make anything new? I say that, fundamentally, nothing is new but the tools.