Business Process Management: February 2010 Archives

There's a lot of pressure on pharmaceutical manufacturers to be able to track and authenticate the movement of drug products through the supply chain. In California, it's likely that this will become law by 2015. Writing in Pharmtech, John Danese... Read More..

This past week, ebizQ has been packed full of observation and insights on the state of service orientation and SOA as they relate to business success. First, there's the whole convergence with cloud -- which is the delivery platform for... Read More..

The deployment of cloud-based customer service contact centers, based on SOA standards, enables a leading hotel chain to maintain consistency and scale.Blair Pleasant recently sat in on the Customer Innovation Awards presentation at the most recent Genesys/Alcatel Lucent Enterprise Application... Read More..