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Business Transformation in Action

Joe McKendrick

Customer Analytics, Improving Service Top Processes for April: Inlevel

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Business analysts and BPM specialists are currently focusing most heavily on analytics, and are most likely to be looking at cloud-based solutions to address some of these requirements.

Inlevel, an online directory that helps end-users  match appropriate enterprise software solutions with business processes they are wrestling with, has just released its list of leading searches at its site for the month of April.  The site is offering up this data as a bellwether for demand and trends shaping the business process management space.

Here, in order, are the leading processes queried at the site:

  1. 1. Perform customer and market intelligence analysis
  2. 2. Understand markets customers and capabilities
  3. 3. Develop customer service segmentation prioritization
  4. 4. Market and sell products and services
  5. 5. Manage environmental health and safety
  6. 6. Manage financial resources

Here are the top solutions in demand:

  1. 1. Application hosting/SaaS/Cloud
  2. 2. Enterprise application softw are
  3. 3. Auxiliary software categories
  4. 4. Open source
  5. 5. Information security
  6. 6. Project management portfolio management

The full report, which also includes data on leading key performance indicators in demand, in available at the Inlevel site.

In this blog (formerly known as "SOA in Action"), Joe McKendrick examines how BPM and related business and IT approaches can promote business transformation.

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. View more

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