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Business Transformation in Action

Joe McKendrick

Business Process Management Supports CIO Expansion Efforts: IBM Study

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A new IBM study of more than 3,000 global CIOs shows that businesses are embracing strategies including analytics, cloud, and business process management to grow their businesses.

Sixty percent of the CIOs surveyed see BPM as a critical priority this year, about the same as the previous IBM survey in 2009. Leading the list is business intelligence and analytics, considered a priority by 83% of respondents.

Business process management is seen as a key strategy for CIOs seeking to help their businesses an expansion strategy. "CIOs with an 'expand' mandate streamline business
processes and enable better decisions by leading in the use of analytics," the study's authors state:

"Possibly the most critical requirement of organizations that demonstrate the 'expand' mandate is to enable better decision making. They look to IT to get the most timely, relevant and accurate information in the hands of business leaders when they need it. That's why process and product simplification and analytics to drive better real-time decision making are top priorities for Expand mandate CIOs. Advanced business process management tools can be critical in identifying inefficiencies and mapping internal processes to customer needs."
The survey finds 82% of CIOs seek to move their business forward by simplifying internal key processes.

In this blog (formerly known as "SOA in Action"), Joe McKendrick examines how BPM and related business and IT approaches can promote business transformation.

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. View more


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