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Business Transformation in Action

Joe McKendrick

Popping the 'Process Bubble'

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Craig Ried (aka the 'Process Ninja') talks about an important dimension that constantly, constantly, constantly gets overlooked when designing or configuring business processes. That is, what is the view of the workers whom the process is foisted upon? What can they see beyond the "process bubble" that makes up their worlds?

"Often those performing the work are living in process bubbles - they see immediately what is in front of them, but they don't see what is happening before or after them in the process. So if something goes wrong they don't have the visibility of what has gone wrong and they have no idea how to fix it."
The solution, of course, is to encourage an enable a holistic view of where processes are leading. "If we take a holistic view of the process we can not only see where the pain points are occurring, but we can communicate our message across all workers in the process."

There is good reason why employees always complain they are but "cogs in a wheel" -- they aren't provided the big picture, and the impact their performance has on the business. This is a fundamental best practice that needs to be part of any BPM effort.




 

In this blog (formerly known as "SOA in Action"), Joe McKendrick examines how BPM and related business and IT approaches can promote business transformation.

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. View more

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