Always the provocateurs, Gartner has released some details of an analysis that suggests that shoddy business process management practices will be the undoing of a number of large enterprises.
Between now and year-end 2014, the consultancy predicts, an intensifying focus on process-related skills, competencies and competitive differentiators will increasingly separate process excellence leaders from the laggards among the Global 2000.
As Gartner analyst John Dixon puts it:
"Increasing process skills in the Global 2000 will further separate the companies with enlightened process experts from those that are simply competent in the basics -- and will intensify the negative repercussions and devastating consequences from public exposure of process weakness. Those who embrace BPM can do things that others cannot. While this is true in 2010, by 2014, BPM will clearly deliver benefits to those who have the competencies, and deny a peaceful sleep to those who do not."
Dixon also predicts that within the next year, many larger organizations will be embracing business process competency centers (BPCCs), formed to promote practices, tools and resources that organizations will increasingly harness to boost process excellence.HT: Chris Chiappinelli, Managing Automation