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Business Transformation in Action

Joe McKendrick

SOA Paves Way to Mobile at Wells Fargo

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Ann All reports that Wells Fargo Bank, which has seen an explosion on mobile adoption both inside and outside, has been able to leverage its service-oriented middleware to keep the channels open. Ann spoke at length with CIO George Tumas, who leads a staff of 700 professionals, and pointed to the challenge that his institution faces, which is to offer customers a consistent experience across multiple channels, including brick-and-mortar branches, Websites, ATMs and mobile devices.  (Full interview here.)

On the mobile side, Tumas reported that Wells Fargo had gained four million mobile customers over the last three-and-a-half years -- "a more rapid pace of adoption than it saw with online banking."

SOA paved the way, as Tumas explained how his development team built services -- which integrate with the bank's legacy systems -- that can be consumed by multiple channels. "Most of the calls that are made by those channels go through the same middleware and hit the same back ends. We try to reuse as much as we can," he is quoted as saying. 

Service oriented middleware also played a part in smoothing Wells Fargo's recent acquisition of Wachovia.

In this blog (formerly known as "SOA in Action"), Joe McKendrick examines how BPM and related business and IT approaches can promote business transformation.

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. View more


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