Business Transformation in Action

Joe McKendrick

Bank Service-Orients for Its Customers

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One possibility I frequently discuss on these pages is that companies will expand their service oriented architecture-based services from internal enterprise services to external services provided to customers and partners.

Essentially, every company can and will become, to some degree, cloud providers.

A new example that drives the point home was recently illustrated by John Adams in BTN. As Adams points out, U.S. Bank "is in the midst of rolling out ScoreBoard, an online reporting tool that enables businesses to monitor their own spending and compare card sales data to other firms."

ScoreBoard was developed through a partnership with Visa, internal IT work and WebFocus, a user interface provided by Information Builders, Adams reports. The service takes three years of historical data with which small business customers can conduct spending and financial performance analysis.

A service, delivered by an enterprise, to customers, with which they can perform critical analyses of the state of their business. U.S. Bank may not call it cloud computing, but it sure sounds like cloud to me.


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In this blog (formerly known as "SOA in Action"), Joe McKendrick examines how BPM and related business and IT approaches can promote business transformation.

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. View more

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