We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Business Transformation in Action

Joe McKendrick

When SOA Means Added Insurance

Vote 0 Votes
In the late 1990s, much of my work was focused on the so-called emerging "Web-to-host" market, in which mainframe UIs were either converted to HTML code, or surfaced as Java applets (still maintaining the "green screen" look), and made accessible to Web clients. 

One company that took this paradigm to the edge of what we now know as service oriented architecture was Massachusetts Mutual Life Insurance, which needed ways to manage customer data spread across an array of mainframes. The solution, implemented arouind 1999 or so, was the creation of a Web-based interface layer that provided a common front-end to these mainframe queries. It was a classic case of substantial cost savings made possible by helping customer representatives avoid eight different lookups on eight different systems to change one customer listing.

It appears MassMutual is staying ahead of the curve when it comes to SOA. John Webster, writing in Computerworld, documented how the company now maintains a service oriented architecture with about 40 services, including distribution management, premium collections, customer information management, new business and underwriting.

Reuse is a big driver of the SOA effort. As Kinam-Peter Kim, manager of enterprise SOA at MassMutual, put it in the article: "These services integrate applications across business units, each of which markets different products. Instead of replacing an existing application wholesale, business units select an appropriate combination from the company's array of shared services."

In this blog (formerly known as "SOA in Action"), Joe McKendrick examines how BPM and related business and IT approaches can promote business transformation.

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. View more


Subscribe in Bloglines
Subscribe in NewsGator Online
Add ebizQ's SOA in Action Blog to Newsburst from CNET News.com
Add to Google

Recently Commented On

Monthly Archives