Business Transformation in Action

It's a small world after all. I ran into ebizQ's own decision management guru James Taylor at London's Heathrow airport a couple of months back, and even got the seat right behind him, so I could mercilessly bend his ear on the one-and-a-half-hour flight to Amsterdam. 

Right before that encounter, I had spent time grilling him on his latest thinking on decision management, the results of which are published here in this feature article in Teradata Magazine.

The bottom line is that there is too much data flowing into organizations, overwhelming the decision-making process. Some estimates put the rate of data growth at 20%-plus a year. James says up to 90% of the decisions made across organizations are operational and day-to-day in nature, which could be automated to some degree. The decision automation process can be introduced incrementally.

There's a key role for service-oriented architecture here. Because SOA involves the assembling of applications or interfaces from components or services with different properties, it paves the way for the assembly and invoking of decision services.