IndustryWeek posted an interesting examination of how SaaS has "grown up" and entered life beyond CRM. Obviously Salesforce.com was a major pioneer in the Software-as-a-Service delivery model, but nowadays far more than CRM is available through SaaS delivery -- even business needs such as ERP and BPM and integration. Most sources are predicting heavy growth for SaaS in the years ahead. Read more..
The Insider's Guide to Next-Generation BPM
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