CRM Buyer recently had two interesting articles on SaaS for CRM. The first, 10 Advantages of SaaS for the Call Center, laid out some benefits to choosing SaaS over traditional software, such as faster time to market, scalability, better control over business rules, and more. Indeed a great number of the reasons listed might be applicable to more areas than just the call center.
A second analysis looked at Enterprise Incentive Management. The article outlines why SaaS works particularly well for EIM and offers an example of the perfect infrastructure for such an implementation, offering suggested selection criteria as well for how to evaluate SaaS offerings to handle this business area.
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