Via Datamation: While more industries are taking to the software-as-a-service model, experts warn that offloading your applications does not mean offloading responsibility. a Ita s important to understand that even if you go with a hosted service, you still have to manage the quality of that application,a says Irwin Lazar, analyst with Nemertes Research.In the SaaS model, applications are hosted by providers over the Internet and companies are charged for usage rather than ownership. Lazar says the benefit of this approach is that IT groups do not have to spend limited budgets to buy and operate complex infrastructure. More here
The Insider's Guide to Next-Generation BPM
most companies don't have much experience dealing with SaaS solutions, and certainly do need expert advice. I came across a good advice article on the subject - http://www.hyperoffice.com/saas-reviews-for-smbs/. They're also going to present a webinar on the subject on 5th June, if others would like to be there with me.