SaaS Week

Xactly Corporation, (www.xactlycorp.com), the leader in automated on-demand sales compensation management, announced that they are working on a strategic alliance with RightNow Technologies. Through the combination of RightNow's service, sales, and marketing solutions and Xactlyas sales compensation management solutions, businesses can drive significant sales performance and service staff effectiveness.

Ensuring a superior customer experience is critical in todayas competitive marketplace. RightNowas next-generation CRM solutions help organizations improve the customer experience and drive revenue. Motivating sales and service staff is a critical component to any customer experience strategy; focused and well compensated sales representatives are more likely to provide the high touch experience customers expect.

aXactly Incent is an excellent complement to RightNowas offerings,a said Christopher W. Cabrera, Xactly founder, president and CEO. aBy teaming with RightNow, Xactly will be able to provide clients with on-demand sales, services and compensation management solutions. Empowering sales and services personnel with real-time visibility into their sales compensation and performance will help organizations better align sales teams to deliver a world-class customer experience and maximize revenue growth.a

The combination of Xactly Incentas rules-based, services-oriented architecture, and RightNowas solutions can help organization clients in such diverse industries as high technology, telecom, travel and hospitality, public sector, education and financial services to quickly build compensation plans that are specific to their organizations. For example, RightNow Service customers will be able to design variable compensation plans for service or call center employees based on the key performance indicators that mean the most to their business success such as response time, call volume, new versus completed cases, call resolution or average handling time.

aTodayas customers have unprecedented choice and control,a said Greg Gianforte, CEO and founder of RightNow. aSuperior customer experiences are the only definitive way to retain and expand relationships with customers. Compensating and motivating sales and service staff is a step in delivering these types of stellar interactions.a

Xactly is the first and only company completely focused on delivering a 100% on-demand sales compensation management solution. It also is the first and only company to deliver a true multi-tenant solution in a SAS 70 Type II certified environment. This single-minded approach enables Xactly to minimize hardware and software infrastructure costs a savings that are then passed on to customers a and accelerate the process by which it delivers new features and functionality.

Prior to the advent of Xactly Incent, companies had to rely on spreadsheets to manage sales compensation or alternative enterprise solutions which were simply too expensive, time consuming and difficult to implement for all but the largest companies. Xactly Incentas on-demand approach has resulted in companies for the first time being able to realize the power and benefits of an enterprise sales compensation application at a fraction of the cost and avoid all the headaches associated with enterprise applications a lengthy and expensive implementations, large up-front software license and maintenance fees, costly hardware and complex upgrades.