Brian Reed's latest blog post SaaS: Aligning Our Business with Yours.This integration is key in providing customers with consistent performance, and it is essential in attracting clients in the first place. In fact, in Computerworlda s a The Benefits of the Software-as-a-Service Model,a the first question readers are encouraged to ask is a How well has the vendor integrated its service operations into its core business?a The article goes on to point out the importance of internal and external alignment as well as many of the problems that vendors who choose to build their SaaS solutions from the ground up can run into:
The Insider's Guide to Next-Generation BPM
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