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People as an Impediment to Efficient Processes: Fujitsu Speaks from Gartner's BPM Summit

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So I'm rushing around in the gigantic Gaylord National Hotel in DC, and I'm late for a meeting, and I'm trekking along what seems like miles and miles of hallways, and I'm wondering if someone shouldn't open up a small airline in the hotel to get people from one side to the other, and I can't find my ebizQ team anywhere, and now I'm even later for the meeting, and I think to myself: us humans sure can be inefficient at times.

And a bit later I sit down with Keith Swenson, the VP of Research and Development of Fujitsu, and he starts talking about Fujitsu's Interstage BPM suite, and he tells me, in our rush for process efficiencies, there is one big element we often overlook: the human element. And I immediately think to myself, Yep, I sure can relate to that!!

Keith goes on to give me the best phrase of the summit, what he calls 'Process Confabulation,' and I'd love to explain it to you, but Keith does a much better job explaining it himself. Give the 3 minute 48 second podcast a listen below.



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Peter Schooff's blog is a daily look at what's going on in the world of computer security with an emphasis on how it affects businesses.

Peter Schooff

Peter Schooff is Contributing Editor at ebizQ, and manager of the ebizQ Forum. Contact him at pschooff@techtarget.com

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