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New Frontiers in Business Intelligence

Nari Kannan

Hospital Costs, Quality and Financial Performance Intelligence - Useful for Lots of Stakeholders

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I had a very interesting conversation with Paul Shoemaker, CEO of American Hospital Directory (also known as ahd.com). AHD is in the business of collecting, updating and making available financial performance, quality and cost data about hospitals in the U.S.



You can also look up profiles of individual hospitals, different inpatient and outpatient services they offer, the management teams, costs for various procedures, etc.



You can compare one individual hospital with a "peer group" of hospitals, say, in the same city or state, and compare it to the national averages.




What is most interesting are some examples of what all this data is used for:

a. A hospital bed manufacturer can look up how many patient beds each hospital has and when the organization are likely to replace these with new beds.

b. Hospital administrators can compare their own financial performance and quality achievements against those of their own peer group and the national averages.

c. Insurance companies and attorneys can look up the prices these hospitals charge for various procedures for whatever purpose they need that information. 

AHD is an incredible hospital data intelligence tool, if only you know what it contains and how people can use it.


It's a veritable gold mine of information for a varietry of purposes. The data is valuable because it has been sourced from various sources, cleaned up and made available in one place. Most important, it is updated as soon as information is available and so at any time you get the most up to date information.

With deductibles increasing every year, even employers and employees are getting interested in data like this because a lot of these involve out-of-pocket costs that are directly payable by the person rather than the Insurance company.

AHD charges an annual subscription for all this data and also has a few specialized applications that can take subsets of this data and present them in specialized report formats.

Trust, honesty, humility, transparency and accountability are the building blocks of a positive reputation.Trust the foundation of any relationship. - Mike Paul


Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .


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