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New Frontiers in Business Intelligence

Nari Kannan

Stopping Trainwrecks You Know are Going to Happen

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How often have you been on projects that you know are trainwrecks on Day 1 of the project?

Me, too. Way too many times to count.
















No Wishing Required by Rob Prinzo talks about software development and implementation projects that derail and are abject failures because of reasons that were present right at the beginning of the project.

Lack of upper management committment, lack of uniformly good requirements, changing requirements, indecisiveness and many other factors that project team members see clearly  from the beginning can lead to a series of minor disasters, ending with to the realization that the whole project is now one major disaster. Been there, experienced that.

Rob Prinzo talks about his methodology,"collaborative intervention," where you stop a disastrous project dead on its tracks, take stock of all issues that are preventing it from being a success, address them one by one and then, and only then, move forward the rest of the project.

Quite often we get into the rituals of the project as a matter of routine, as if a disaster, routinely implemented with routine rituals, would somehow right itself and become a success overnight. That hardly ever happens, unless basic fundamental problems are addressed solidly and once and for all.

Prinzo teaches about this methodology, but sets it in a fictional form, following an ERP implementation that has gone awry. It's an excellent book with very valuable advice and a methodology for many a small and large project. It may just prevent you from watching a project with mini-disasters turning into a major disaster right before your eyes.

Highly recommend this book!

I always tried to turn every disaster into an opportunity. - John D.Rockefeller.

Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .


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