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New Frontiers in Business Intelligence

Nari Kannan

Fixing the Fourth Root Cause of Bad Data Quality - Inadequate Training on Software Systems

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Sometime ago I wrote in another blog entry - Five Root Causes of Bad Data Quality in Business Intelligence.

The fourth root cause of Bad Data Quality is inadequate training on software systems!

Many software systems suffer from inadequate buy-ins from end-users in the first place. How many warehousing systems have been implemented after getting ideas and buy-ins from warehouse workers?

Most likely, they were decided by Centralized IT, Business Managers, and Analysts in that function. The people who actually do the work may have had some very spectacular ideas about doing things in simpler but better ways; may be cutting some costs in the process!

On top of this, towards the end of most implementation efforts, you run out of time and schedule and so you cut short training. There is nothing like this to create bad data that does not set the factory on fire immediately or cause any other immediately noticeable catastrophe but slowly builds up the bad data as time goes along!

Something as simple as training users to doublecheck the name and address of a customer against a Drivers License or an ID could eliminate creating two identities for the same person within your system, just because you accidentally transposed two letters!

A lot of bad data may not come as a result of something that can be fixed in the software itself but something that is part of training to make sure what you entered is good data - like cross-checking if you have spelled a name properly against an ID.

Inadequate training is one of those insidious things that has a delayed effect but nevertheless brings the value of all that money spent on creating data that can be used properly.

I hated every minute of training, but I said, "Don't quit. Suffer now and live the rest of your life as a champion. - Muhammad Ali

Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .

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