New Frontiers in Business Intelligence

Nari Kannan

Making Mobile Business Intelligence Happen!

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What needs to happen to make Mobile Business Intelligence Happen?

Mobile BI is much talked about, people like the concept, is a great tool for the CXO level officers, but CIOs and IT has been very wary of Mobile BI.

They have Security Concerns. What happens to the data if the Smart Phone or the Tablet is stolen?

What happens if the person leaves the company, the mobile device is their own and data is left behind?

What happens to data security when highly sensitive BI from the company is sent over the airwaves to a mobile device?

All are valid concerns but can be addressed systematically and under a series of specific topics of concern:

 

  • Continuous Rollout-and Updates Management - Mobile Apps should behave like mobile apps. Apps should be able to update themselves whenever there is an update.

 

  • End User - Use Case Based Roles and Permissions - Who needs access to what data and at what level. If the data itself is not accessible, Mobile version of the BI may not raise special concerns.

 

  • Mobile Security - Enforceable but flexible Security Policy - The Security Policy needs to be tight, But reality is that a mix of devices will be present in any company - some owned by the individual and some owned by the company. But if the app brings in company data, then security should be enforceable on that device. If not, no access. Remote wipes after each usage can make sure that access is available but not stored oin the device. Remote wipe should be available if the device is lost, stolen or the employee leaves the company. No Remote wipe, No Mobile BI!

 

  • Business Continuity Issues for Mobile BI - Careful storage of non-sensitive information may be allowed on local storage. For slicing and dicing information, sometimes mobile devices may be in disconnected mode. Going back and forth between a server for that may be a non-starter. In such cases, local storage may still be allowed but if changes are made, synchronization may need to be implemented between connected and disconnected modes of operation.

There are a handful of issues that could be taken care of so that Mobile BI becomes a reality and the real concerns of CIOs and IT in any company are addressed.

The full potential of labor can be utilized only if there is mobility in labor. - Paul Hoffman  

Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .

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