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New Frontiers in Business Intelligence

Nari Kannan

Who should own Business Intelligence Efforts? Business or IT?

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Business and IT are always at odds with each other with regard to ownership of BI efforts.

In the olden days, there was no question that IT owned BI efforts, decided what tools need to be used and owned the rollout and making it all work together.

These days, many businesses have taken to dealing with Cloud vendors of BI directly without their own IT's involvement.

I know of at least one major International Bank where many Business Intelligence projects are completed outsourced from collection of data, storage and reports generation. None of the data resides within the Bank's internal networks!

Users say that they are tired of IT's ownership of BI efforts and have taken it upon themselves to insulate themselves from IT and just take budgets and go outside the company for BI.

They all have businesses to run and frustrated with IT not being able to give them the reports they needed on time. They just decide we will be doing it ourselves and with external help.

Now for the IT's side of the story - IT has too many priorities and not enough IT budget at any time to do all of what the Business needs at any time. It has a big headache just collecting, cleansing and storing data, let alone creating reports out of them, useful ones.

They have a headache reconciling different identities of products, customers from one system to the next. There are too many versions of the truth within all of their systems. When they bring it all to one data warehouse they have a tough time correlating between different identities of the same entities - customer, product, etc between the Sales, Financial and Manufacturing systems for example.

So what is the answer? Some kind of middle ground will evolve. I don't think there will be an outright victory for one side or the other. It will come to the middle sometime.

Interesting times make for interesting problems and solutions.

May you live in Interesting Times - Chinese Proverb or Curse ?:-)

2 Comments

Great post Nari. I agree with you that eventually a middle ground will prevail.

We have a community for IM professionals (www.openmethodology.org) and have bookmarked this post for our users. Look forward to reading your work in the future.

Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .

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