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New Frontiers in Business Intelligence

Nari Kannan

Feeding Problems and Starving Opportunities in Business Intelligence

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Fellow blogger Brenda Michelson brings up Peter Drucker's very useful observations about how companies routinely Feed Problems with assigning their best people to them while opportunities go begging!.

How timely and how relevant to Business Intelligence these observations are! Many enterprises spend millions of dollars building huge datawarehouses and constantly spend time and effort, cleaning up data, or battle with problems of extract, transform and load.

Ask the users, whether these are ultimately useful, 5 out of 10 times you will hear the answer " Sort-of" or "Not Quite".

Meanwhile, they have been loading up only the data they want in Excel spreadsheets and doing their own Business Intelligence efforts!

This is exactly feeding the problem with lots of money while the opportunity is in revisiting 20 year old ideas about stuffing the users' throats with Business Intelligence we think they need!

The opportunities are more in providing end user flexibility in not only getting fancier reports out of the BI system but also in providing flexibility in what is collected, analyzed and reported! These cannot be frozen at any point of time since companies, their products, strategies and tactics evolve all the time! The basic data warehousing needs cannot also be constant or based on 20 year old assumptions!

The opportunities are in extending the capabilities of Business Intelligence efforts from just Sales and Financial data to other things like Operations, Business Processes, etc.

Opportunities are never more than in Business Intelligence today, if only we paid more attention to the users.

Meanwhile we are spending millions feeding the problems!

We are all faced with a series of great opportunities brilliantly disguised as impossible situations. - Charles R. Swindoll

 

 

Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .

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