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New Frontiers in Business Intelligence

Nari Kannan

Process Documentation is Half of Legacy Modernization!

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There is a lot of Legacy Modernization, SOAs, Business Rules discussion in eBizq these days and it is a very important topic. Legacy modernization is the key to cutting costs in a lot of companies - not just IT costs but to cut waste in human effort, movement of paper, waste of time, etc.

Business process improvement is an excellent result of legacy modernization and has the potential of significantly increasing the profitability of corporations.

You walk in to any of the Fortune 100 company that has been around for 50 years or more and you will find a pathetic lack of any kind of documentation for most internal and customer focused business processes, unfortunately!

When we talk about Legacy Modernization, use of SOAs to tie a number of disparate systems in the cause of a overall business process, what gets talked about very little, is the lack of process documentation for most processes!

Mrs.B has been heading Deparment X for the past 25 years and the business process all resides in her head, since "she knows what needs to be done!".

You may be thinking that I am joking but that's the state of affairs in many large. older companies. Since things have been running smoothly for so long, nobody had a though as to why any of these need to be formally documented! But for all you know, they may doing things in the process that may not be required by law but they have been doing it since they did not know they need to change the process!

Process Documentation is the first step in even getting an idea of what the various large and small gears in an enterprise are within the context of their business.

That, probably, is the first Legacy Modernization effort that you can ever undertake, if process documentation is lacking!

All truths are easy to understand once they are discovered; the point is to discover them. - Galileo Galilei

Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .


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