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New Frontiers in Business Intelligence

Nari Kannan

What Kind of Government BI would be really useful?

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Vivek Kundra, erstwhile CTO of the District of Columbia has been appointed CIO of the U.S Government by President Obama.

Vivek outlines the plans he has as the Federal CIO in many forums like this one here.

His previous project the Digital Public Square, is an interesting web site to visit and poke around.

What I found there was a lot of interesting Business Intelligence! What I did not find there, was even more interesting, and hope he focuses on those also, when he starts initiatives as the Federal CIO!

In the Digital Public Square there was a lot of raw data in the form of spreadsheets, about purchases, large and small, that they made for the DC. It has spreadsheets that lists amounts like $24 for copying services from Vendor X or $450 for some other product from Vendor Y.

There are also spreadsheets that list purchase orders issued by DC to various vendors.

This is Business Intelligence that promotes a lot of transparency and a very good first step! It can root out corruption with no bid contracts, or one vendor repeatedly getting orders for certain kinds of services or products. If you keep collecting this raw data, if you were an investigative reporter, you could dig up a lot about corruption.

Transparency is very good, essential and valuable!

However, what will be even more useful are statistics about processes, efficiency and effectiveness about the Government agencies themselves.

For example, the purchase order for $240 to Vendor A, how long did it take? How much money did the Government spend on processing it? $2 or $400 in people's time and effort?

This is where a lot of waste in Government is! This is what matters to businesses and people that deal with the Government, encourages or discourages them in anything they try to do with it.

How long does it take to get a Passport today compared to two months ago?

How long does the Government RFP - Proposals- Award cycle take for a product or a service to be sold to the Government?

Hope Vivek addresses this kind of BI also. This is where the waste in Government lurks and the true costs are!

All truths are easy to understand once they are discovered; the point is to discover them - Galileo Galilee

 

Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .

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