New Frontiers in Business Intelligence

Nari Kannan

Smart Processes - The Coming Trend?

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Boeing is a great example of Smart Manufacturing. They have increasingly outsourced "Components" to many different suppliers around the world. The suppliers are fully responsible for "components" that are fully tested and are somewhat stand-alone assemblies. Those suppliers are specialists in their own component assemblies and are now given the freedom to innovate within their own specialities.

There was a time Boeing used to define everything down to the last tolerance specificiation and it was a nightmare to coordinate tight tolerances very closely with suppliers or even internally making sure that everything is manufactured by Boeing according to how they thought they ought to be.

Seems like the global nature of manufacturing has forced Boeing to do it this way and install their own quality folks at the suppliers' locations instead to make sure that what they manufacture is acceptable to its own final assembly processes!

The same kind of "Smart Processes" are happening even as we speak. You order something with Dell or HP, a desktop or a PC, it is manufactured by one of many different suppliers around the globe, depending upon where it needs to be shipped. There are different third-party assemblers and shippers involved in the process and all integrated on the Internet, making information flow all around and goods and services flowing from them to the end customer.

Companies are even outsourcing their design and innovation processes to companies like Ideo.

This way, just as in Smart Manufacturing, Order Processing specialists process orders the best way they know how, manufacturing and assembling specialists do their best work with their experience, and customer support done by specialists here. This does not mean offshoring these for cheap labor. In fact, 90% of the world's outsourcing happens, even now, within the same country!

Smart Processes can lead the way in cutting waste by an order of magnitude in people, time and effort!

Seems like there is a new trend in the horizon and that too, for the right reasons.

The beauty of empowering others is that your own power is not diminished in the process - Barbara Colorose

 

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I'm not sure if Boeing is a good real world example for Smart Manufacturing bcs of the devasting delays of their latest aircraft - the 787 Dream Liner. The delays have taken a major toll on the stock price since last year before the stock market crash of '08. The reason for delays as Boeing puts it was “start-up issues in our factory and in our extended global supply-chain�.

I am sure that there will many real-world lessons learned and case studies from their project.

Theory vs. practice = details, details, details

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Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .

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