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New Frontiers in Business Intelligence

Nari Kannan

Software Development and IT Begging for Business Process Improvement

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Many surveys of corporate spending in IT across the U.S and the globe indicate that Business Process Improvement is the #1 Priority for CEOs and Boards!

Guess what screams for Business Process Improvement, if any? Software Development and IT in general!

If waste of money. time, resources, and intellectual energy are the criteria for selecting candidates for Business Process Improvement, nothing would bubble up to the top like IT and Software Development.

The continuing struggle of IT departments across the globe on money and energy wasted on Software Versions, upgrades that are expensive and time-consuming without adding any value to the organizations' botttom line is just one of the examples of how IT can make use of Business Process Improvement!

On the side of Software Development, the story is even more grimmer. Failed projects, cancelled projects after spending years and years of development is more common than successful ones!

Imagine all that wasted money, resources and peoples' time!

Business Process Improvement can contribute a lot even if making organizations stop and thinking about how IT and Software Development are doing. If they were graded, they would at most get a C+!

Lean Business Process Improvement' hopes to cut waste wherever it encounters it! Could not start at a better place than IT itself if it hopes to help the rest of the organization!

Look within!... The secret is inside you. - Hui Neng


1 Comment

Thanks for posting this useful information...
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Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .


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