New Frontiers in Business Intelligence

Nari Kannan

How Large Do Process Data Warehouses Get?

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When measuring Key Performance Indicators (KPIs) of Business Processes, the size of the data warehouse you are creating are surprisingly tiny when compared to data warehouses that store sales data.

In that sense, they are very similar to data warehouses that store Financial Data and allow you to slice and dice that data, whether they be income or expenses.

In data warehouses that store Point of Sales (POS) systems data, they are dealing with tens of thousands of SKUs and thousands of stores or outlets. The sales data that is generated in just one day could easily run into gigabytes. This is what builds up to terabytes of data over longer periods like a quarter or a year.

Unlike Sales Data, Process KPI data may be tiny in size. Each Business Process has usually about 20 to 25 KPIs per day or per shift. Some processes depend upon the number of people execute that process - like Agents handling Customer Service or Support calls on the phone. Mostly, they are summarized information that get rolled up divisions or departments.

Process KPI data when collected may run into a few gigabytes a month when compared to hundreds and thiousands of gigabytes for Sales data.

So when we call for a Process Datawarehouse as compared to a Sales Datawarehouse, they are very similar in the kinds of slcing and dicing reports that they may provide. But the backend data supporting them may be an order of magnitude smaller.

This also means that you need less powerful processors and disk space for storing all this data. You can implement many of these kinds of Process Datawarehouses with off-the-shelf reasonably inexpensive deskop or rackmounted low end servers!

All the more reason, that for business critical processes, collecting process KPI data and using them for Continuous Process Improvement becomes compelling!

It's not the size of the dog in the fight, it's the size of the fight in the dog. - Mark Twain

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Nari Kannan's blog explores how new approaches to business intelligence can help organizations improve the performance of business processes--whether these processes are creative or operational, internally-focused or customer-facing, intra-departmental or across functions.

Nari Kannan

Nari Kannan started and serves as the CEO of appsparq, a Mobile Applications development company based in Louisville, KY with offices in Singapore and India. Nari has over two decades of experience in computer systems development, translating product and service strategy into meaningful technology solutions, and both people and product development. Prior to this, he has served as both Chief Technology Officer and Vice President- Engineering in six successful startups, two of which he co-founded. He has proven experience in building companies, engineering teams, and software solutions from scratch in the United States and India. Prior to this, Nari started Ajira Technologies, Inc., in Pleasanton, CA, where he served as Chief Executive Officer for more than six years. While at Ajira, Nari was instrumental in developing service process management solutions that modeled, monitored, and analyzed business processes, initially targeting the Business Process Outsourcing (BPO), Telecom, and Banking verticals in India, and Finance, Insurance, and Healthcare verticals in the United States. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. He began his career at Digital Equipment Corporation as a Senior Software Engineer. Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that automatically redirected email requests for customer support to the right group by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers. Ensera was acquired by Mitchell Corporation in San Diego. Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985. Contact Information: Nari Kannan. Email: nari@appsparq.com Mobile: 925 353 0197. Website: www.appsparq.com View more .

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