"Companies aren't going to deal with [the commodity trap] by squeezing another 1% of cost savings out of their invoice settlement processes, or reducing their order fulfillment time by a day - typical results for today's BPM implementations. Agility in the high-change global economy is all about human-driven business processes: unique case management, ad-hoc collaborations, dynamic and just-in-time sourcing from a network of far-flung suppliers, complex sales proposals, open innovation collaborations, new product development and the like."
The Insider's Guide to Business and IT Agility
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