IT Directions

In my last post I began explaining the different high-level roles involved in the governance of business change, by focusing on Requirements Management - a role that deserves special attention since:Requirements Management (as opposed to Requirements Gathering or Requirements Analysis)... Read More..

My last post included a diagram showing the different high-level roles involved in the governance of a business change effort, and promised to explain more.  In this post I will discuss a role that is pivotal to success, yet almost... Read More..

In my last post, I described a framework that can be used to guide business change - the OMG's Business Motivation Model (BMM) - and suggested that you also need other techniques in the early stages of an initiative, project... Read More..

First an apology.  It has been over 3 weeks since my last post - and yesterday a commenter on that post wrote:Great teaser, please, release the other posts of the new series ASAP :)Thanks, Kerber, for the prod.  As an... Read More..

As a consultant I often advise large-scale software development projects that have got themselves into trouble, or fear they are about to.  The root causes are wide ranging, but more often than not, the problems arise from mistakes and/or omissions... Read More..

I was asked to summarize some aspects of Human Interaction Management for a research report by a major consulting company.  Readers of this blog may find my response useful, so here it is.Added Value of HIM   Pareto's law tells... Read More..

Explanation soon ... watch this space!... Read More..

In my last post, I quoted an article on this site by Jon Pyke in which he looked forward to 2 new generations of BPM tools that provide support for knowledge work. The first of these generations integrates Case Management... Read More..

In the 3 years since publication of my book "Human Interactions - the Heart and Soul of Business Process Management", reactions from BPM specialists have been mixed. One frequent response is: "at last someone is saying what I've always thought".... Read More..

In the last entry to this blog, I challenged readers to depict a very simple process in BPMN - development of a branding package (colours, fonts, logo, artwork, etc), in which: The account manager, designer and artist throw ideas back... Read More..