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SMA's Insurance Transformation, Where Strategy Meets Action

Deb Smallwood

IT Governance: Enterprise Linkage To Strategy

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IT governance all starts with clarity with strategy, linkage to the business plans/process and tight alignment to the right IT investments. All of these strategies are all run through a clear governance model. The governance model sets the right priority, applies the right Cost Benefit Analysis/ROI filter, aligns the business and IT resources to initiatives and prioritized projects.

Once a project is deemed a priority, under clear IT governance, it is managed through solid project management, an enterprise SDLC and with an IT organization structure that is alignment. Most importantly, business leaders need active and full participation with keen accountability standards in decision making and managing risks. Through that, insurers can adapt and adjust their governance strategies and processes. The business provides the business framework for linking strategy and business needs to the IT investment and IT provides the technology framework and infrastructure that provides alternatives to support the business needs.

This is an excerpt from a feature article in Tech Decision CIO Insights March Issues 2009, authored by Deb Smallwood, Founder of SMA Inc.

The purpose of the SMA blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality.

Deb Smallwood

"I grew up in the insurance industry and have experienced the shackles that ineffective business processes with misaligned monolithic technology solutions have placed on insurance companies...

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Karen Furtado

Karen Furtado brings a wealth of industry knowledge to SMA. She spent 25 years at CGI, focused in insurance. Her specific areas of expertise include product development, complex system implementations, vendor selection processes, project management and business and IT outsourcing services. Her passion is working with both technology providers and carriers to deliver high-value solutions for core issues facing the industry. Karen actively participates as an industry speaker.


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