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SMA's Insurance Transformation, Where Strategy Meets Action

Deb Smallwood

IT Governance: A Simple Model

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I remember thinking early on that the connection between business and IT was so essential and was at the root of many of the problems we were experiencing. When one examines the fundamentals of IT governance, the solutions to align it with plan simple. Conceptually, clear IT governance is easy to conceptualize but can be difficult to implement. However, it is important to remember that IT governance primarily deals with connections between business focus and IT management.

The goal of clear governance is to assure the investment in IT general business value and mitigate the risks that are associated with IT projects. This can be achieved by a formal organization structure of people, process and technology with well defined roles and responsibilities. In the last 1980's, I created a simple diagram that illustrated clear defining roles and responsibility of Business and IT and where the roles overlapped. It was a catalyst to begin conversations with the business and create the framework of the surrounding foundational processes to support these roles. And this simple model worked.

This is an excerpt from a feature article in Tech Decision CIO Insights March Issues 2009, authored by Deb Smallwood, Founder of SMA Inc.

The purpose of the SMA blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality.

Deb Smallwood

"I grew up in the insurance industry and have experienced the shackles that ineffective business processes with misaligned monolithic technology solutions have placed on insurance companies...

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Karen Furtado

Karen Furtado brings a wealth of industry knowledge to SMA. She spent 25 years at CGI, focused in insurance. Her specific areas of expertise include product development, complex system implementations, vendor selection processes, project management and business and IT outsourcing services. Her passion is working with both technology providers and carriers to deliver high-value solutions for core issues facing the industry. Karen actively participates as an industry speaker.


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