January 2009 Archives

The purpose of the SMA blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality.

Deb Smallwood

"I grew up in the insurance industry and have experienced the shackles that ineffective business processes with misaligned monolithic technology solutions have placed on insurance companies... Today, I really do believe those shackles can finally be removed with the right alignment of strategy to process to systems, and, I want to be out front in making this happen."...Deb Smallwood

The founder of SMA, Deb Smallwood has held leadership roles Liberty Mutual, KPMG LLP, and TowerGroup, where she consistently found new ways to leverage technology in achieving optimal business performance.Her skill set includes business strategy, the development of business and IT roadmaps, and the delivery of application software. Prior to SMA, Deb served as Chief Transformation Officer (CIO) for a P&C; mid-tier regional carrier.

Karen Furtado

Karen Furtado brings a wealth of industry knowledge to SMA. She spent 25 years at CGI, focused in insurance. Her specific areas of expertise include product development, complex system implementations, vendor selection processes, project management and business and IT outsourcing services. Her passion is working with both technology providers and carriers to deliver high-value solutions for core issues facing the industry. Karen actively participates as an industry speaker.

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