Key questions for Agents to consider:
Do you know what the time and costs to do basic tasks?
What is being done to automate as many tasks and activities as possible?
In a marketplace with shrinking premiums and economic downturn, controlling costs is essential. Payroll is the number one expense for an agency with average starting salaries for producers ranging from $52,000 to $95,000 (Big I Study 2008).
If staff is faxing, re-keying data into multiple systems, pushing and pulling paper files, searching manually, cutting and pasting spreadsheets to produce basic reports, playing phone tag with carriers and putting clients on hold, it is costing an agency big money both in hard dollars and soft dollars such as lost business.