Smallwood Maike's Insurance Transformation, Shifting from Talk to Action

Deb Smallwood

AIG - How Will This Impact Our Industry?

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As I watch in amazement the unraveling of AIG - - I begin to wonder what activities and shifts will this create in our industry - - - -Below is just a series of thoughts and comments. As always, I welcome you feedback as well.

·There is significant pressure for Insurers - especially publicly traded companies – to have sustainable profitable growth – the mutual firms are all looking back and saying, glad we are still a mutual.

·Especially during a soft market – the returns of P&C are not ‘tolerable’ for many stockholders/stakeholders - - - think of the Citi Travelers’ sale of the P&C.

·Some insurers - -are extensively diversified - - -beyond the transition P&C and L&A - - -bringing sometimes a great balance for growth - - but also sometime extremes risks

·AIG forces us all to look closely at the scope of diversity in the Diversified Financial Services mega players - - - this may span a renew interest to keep insurance companies in the space of insurance via regulation

· It’s amazing that a company with $1 trillion in assets – and strong core insurance business - - -could go bankrupt with one bad business/investment decision – so fast.

·How many more smaller companies – like AIG are there out there?

·This AIG crisis could help trigger a hard market sooner than anticipated

·This AIG crisis may trigger a series of liquidation/sales/acquisitions of some of its assets/companies - - once again shifting the US insurance competitive landscape with the mega players

·Specific to AIG and the government ball out - - If AIG were to fail - - - ->>>>>> the economics and business implications would be significantly - -globally - -but just looking at the US market for technology - - ->>>>and the external IT spend of AIG alone - - - probably close to $1b a year - - there would be a overflow of unemployed consultants and technologist on the streets…

·This will be a humbling experience for the AIG leaders and employees - - at all levels - - or I at least hope so!

· Side note - - many of the mid tier carriers were starting to note - - how AIG was ‘getting’ into their territories in personal and small commercial business- - -will this slow AIG down with this uncertainty creating lack of clarity and focus.

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The purpose of Smallwood Maike's blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality.

Deb Smallwood

"I grew up in the insurance industry and have experienced the shackles that ineffective business processes with misaligned monolithic technology solutions have placed on insurance companies... Today, I really do believe those shackles can finally be removed with the right alignment of strategy to process to systems, and, I want to be out front in making this happen."...Deb Smallwood

A co-founder of Smallwood Maike, Deb Smallwood has held leadership roles Liberty Mutual, KPMG LLP, and TowerGroup, where she consistently found new ways to leverage technology in achieving optimal business performance.Her skill set includes business strategy, the development of business and IT roadmaps, and the delivery of application software. Prior to Smallwood Maike, Deb served as Chief Transformation Officer (CIO) for a P&C; mid-tier regional carrier.


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