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SMA's Insurance Transformation, Where Strategy Meets Action

Please join us for this brief podcast on hot to use document management to drive efficiency and policy management. Listen to or download the 7:04 minute podcast below: Download file ------TRANSCRIPT------ Announcer: Welcome to another ebizQ podcast. PS: Hello, this... Read More..
There has been so much written and discussed over the past two years about the aging workforce. The knowledge workers that will be leaving companies in droves being replaced by less experienced workers or even worse - no one to... Read More..


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Here's the following podcast and transcript lasting 7:36 here: Download file DEB SMALLWOOD, SMA, INC. Announcer: Welcome to another ebizQ podcast. PS: Hello, this is ebizQ's Peter Schooff. And today I am speaking with Deb Smallwood, the Founder of SMA,... Read More..
While I was a CIO, I actually found myself implementing with the business these simple fundamentals, creating a balanced governance process with clear roles and responsibilities, formalizing the priority setting, SDLC and project management capability. But over time, with the... Read More..
After years of analyzing this challenge, it has become very clear. The real reason why we still have a gap in IT goverance is - it is just as easy for the business to step back and let IT own,... Read More..
In examining different governance models across the industry, it has become so apparent. There is a lack of best practice framework available for governance in insurance. Just recently, when I typed "IT Governance" into Google.com there were 16 million hits.... Read More..
IT governance all starts with clarity with strategy, linkage to the business plans/process and tight alignment to the right IT investments. All of these strategies are all run through a clear governance model. The governance model sets the right priority,... Read More..
I remember thinking early on that the connection between business and IT was so essential and was at the root of many of the problems we were experiencing. When one examines the fundamentals of IT governance, the solutions to align... Read More..
One of the most challenging issues facing the insurance industry today surrounds IT Governance. Yes, that pesky problem that many business and IT leaders spend countless hours and dollars seeking to improve, to streamline, and just plan fix. With the... Read More..
Please join us for this brief podcast on the steps insurance carriers can take when evaluating their existing policy administration system. Listen to or download the 6:26 minute podcast below: Download file ---TRANSCRIPT--- DEB SMALLWOOD, SMA, INC. Announcer: Welcome to... Read More..

The purpose of the SMA blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality.

Deb Smallwood

"I grew up in the insurance industry and have experienced the shackles that ineffective business processes with misaligned monolithic technology solutions have placed on insurance companies...

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Karen Furtado

Karen Furtado brings a wealth of industry knowledge to SMA. She spent 25 years at CGI, focused in insurance. Her specific areas of expertise include product development, complex system implementations, vendor selection processes, project management and business and IT outsourcing services. Her passion is working with both technology providers and carriers to deliver high-value solutions for core issues facing the industry. Karen actively participates as an industry speaker.


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