Smallwood Maike's Insurance Transformation, Shifting from Talk to Action

As with embracing change, embracing technology is no longer an option. Technology can no longer be viewed as a pure cost, but needs to be seen a business enabler. For some agents, investment in technology is already an integral part... Read More..
Key questions for Agents to consider: Do you know what the time and costs to do basic tasks? What is being done to automate as many tasks and activities as possible? In a marketplace with shrinking premiums and economic downturn,... Read More..
Key questions for Agents to consider: How are processes documented and tracked for prospect and client interactions? Do they include the proper time and date stamp and audit trail? How exposed is your agency? E&O is estimated to be a... Read More..
Key questions for Agents to consider: How is your agency positioned to sell, service and support this new generation of customers and underwriters in a real time, any time, anyhow environment? By the year 2010, there will be approximately 64... Read More..
Key questions for Agents to consider: What is the agency doing to capture the 'intelligence' of your retiring workforce? What is your agency doing to attract passionate talented professionals that will help drive growth? According to the Department of Labor,... Read More..
Key questions for Agents to consider: How is your agency competing against these large firms that spend significant dollars on technology? If selling the agency is part of the goals, how is your firm positioned for acquisition? The number of... Read More..
Key question for agencies to consider: What is your agency doing to drive new business while maintaining and servicing a solid book of business? How is your agency accomplishing this challenge, with the right people, tools and level of automation?... Read More..
As I continue to write, the insurance industry is changing before our eyes. New challenges coupled with the traditional ones are shifting our world and requiring the agency management business model to transform. Like insurers, they have two choices; brace... Read More..
So often in our professional lives we find ourselves surrounded by clichés--such as "no guts, no glory"; "success comes in cans, not can'ts"; and "making mountains out of molehills." And there I was, helpless at the foot of the Torrey... Read More..
If you've never been to Torrey Pines State Park in San Diego, it is worth the trip. The sweeping landscapes full of green pines, cacti, and twisting trails all converge upon dramatic cliffs that dip away into the vast Pacific--truly... Read More..

The purpose of Smallwood Maike's blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality.

Deb Smallwood

"I grew up in the insurance industry and have experienced the shackles that ineffective business processes with misaligned monolithic technology solutions have placed on insurance companies... Today, I really do believe those shackles can finally be removed with the right alignment of strategy to process to systems, and, I want to be out front in making this happen."...Deb Smallwood

A co-founder of Smallwood Maike, Deb Smallwood has held leadership roles Liberty Mutual, KPMG LLP, and TowerGroup, where she consistently found new ways to leverage technology in achieving optimal business performance.Her skill set includes business strategy, the development of business and IT roadmaps, and the delivery of application software. Prior to Smallwood Maike, Deb served as Chief Transformation Officer (CIO) for a P&C; mid-tier regional carrier.


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